Recent searches


No recent searches

Zendesk Closed Beta - AHT Forecasting

New post

The Zendesk Workforce management (WFM) forecast uses a single Average Handle Time (AHT) value applied to Full-Time Equiv...

Posted May 09, 2024 · Diana Lopes

0

Followers

0

Votes

0

Comments


WFM forecast uses a single AHT (Average Handle Time) value applied to FTE calculations for all intervals in the day.  Ho...

Posted May 09, 2024 · Diana Lopes

0

Followers

0

Votes

0

Comments


Getting Started: For those eager to integrate this new capability into their workflow, please note that the Closed Beta ...

Posted May 09, 2024 · Diana Lopes

0

Followers

0

Votes

0

Comments