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Zendesk EAP - New Article Editor in Guide

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We are excited to introduce the new article editor for Guide, currently available through our Early Access Program (EAP)...

Edited Jul 17, 2024 · Patrycja WalencikZendesk Product Manager

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We are thrilled to announce that the new article editor for Guide is now available through our Early Access Program (EAP...

Posted Jul 17, 2024 · Patrycja WalencikZendesk Product Manager

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There's a few issues with tables:When you write underneath a table, the text wraps next t it. The only way to get it und...

Posted Jan 20, 2025 · Jen Overall

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When publishing a new article (I believe this applies to updating articles as well), there is only an option to “Preview...

Posted Jan 30, 2025 · Martha Chastain

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We are excited to introduce the new article editor for Guide, currently available through our Early Access Program (EAP)...

Posted Jul 17, 2024 · Patrycja Walencik

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An extra click is now required to open text formatting options (Bold / Italics) and apply. These buttons should be insta...

Posted Nov 19, 2024 · Alex Finster-Rowen

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I'm breaking out an existing article into a few different sections, and each section has a header (Header 3), and they l...

Posted Oct 21, 2024 · Nikki Goodson

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In attempting to create a new content block, I've found that it cannot be done if the article begins with a
tag. &...

Posted Aug 27, 2024 · Bill Decker

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The div tags used for our Note Highlights are randomly removed in some articles, but not others.

Posted Oct 21, 2024 · Kaidan Cole

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Our company participated in the most recent EAP where the new guide article edit was introduced. Now, whenever someone e...

Posted Oct 25, 2024 · Hetal Shah

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Are there plans to have a place in Guide Admin to access all HTML blocks - like what is available for Content Blocks?   ...

Posted Sep 27, 2024 · Erin McGarry

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We've noticed that a lot of our articles that were published before joining the EAP now have odd spacing and formatting....

Posted Nov 25, 2024 · Cassie Coin

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