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Zendesk EAP - New Article Editor in Guide
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We are excited to introduce the new article editor for Guide, currently available through our Early Access Program (EAP)...
Posted Jul 17, 2024 · Patrycja Walencik
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We are thrilled to announce that the new article editor for Guide is now available through our Early Access Program (EAP...
Posted Jul 17, 2024 · Patrycja Walencik
1
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Copy and paste retains text styling
Completed
Copy and pasting text from websites or documents retains the formatting and styling, which is undesirable. Is there a wa...
Posted Oct 02, 2024 · David Bjorgen
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Image borders
Answered
When I'm adding photos to an article I want to easily add a basic border So that the images stand out, even if the backg...
Posted Oct 09, 2024 · Nikki Goodson
2
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In the Knowledge app within Zendesk Support, images wrapped around text don’t display correctly. Instead of being wrappe...
Posted Nov 28, 2024 · Anna Kelian
3
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0
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3
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There's a few issues with tables: When you write underneath a table, the text wraps next t it. The only way to get it un...
Posted Jan 20, 2025 · Jen Overall
2
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6
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I understand and appreciate the purpose of the HTML blocks, but the implementation of them should be optional and/or cus...
Posted Aug 30, 2024 · Erin McGarry
5
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6
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4
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Text Formatting
Answered
An extra click is now required to open text formatting options (Bold / Italics) and apply. These buttons should be insta...
Posted Nov 19, 2024 · Alex Finster-Rowen
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2
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Historical Article Formatting
Completed
We've noticed that a lot of our articles that were published before joining the EAP now have odd spacing and formatting....
Posted Nov 25, 2024 · Cassie Coin
2
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4
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Why HSL?
Completed
Just a question: Why was the decision made to use HSL for color settings instead of RGBA or hex? Was there a specific ad...
Posted Nov 28, 2024 · Anna Kelian
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3
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