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Zendesk EAP - New Article Editor in Guide
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We've noticed that a lot of our articles that were published before joining the EAP now have odd spacing and formatting....
Posted Nov 25, 2024 · Cassie Coin
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Unable to add links to images
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I have been informed by one of my contributors that it is no longer possible to add a link to an image. We use this a lo...
Posted Sep 03, 2024 · Sabine Hanna
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You used to be able to hold Ctrl and click a hyperlink in the editor to open it. You can no longer do that.
Posted Aug 22, 2024 · Bill Decker
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In the Knowledge app within Zendesk Support, images wrapped around text don’t display correctly. Instead of being wrappe...
Posted Nov 28, 2024 · Anna Kelian
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Just a question: Why was the decision made to use HSL for color settings instead of RGBA or hex? Was there a specific ad...
Posted Nov 28, 2024 · Anna Kelian
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The summary feature is a great addition. Here are a few suggestions to improve its usability. "Generate again" functi...
Posted Dec 11, 2024 · Amanda Lewis
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Both opening the HTML editor and applying changes in the editor take significantly longer, scaling with the size of the ...
Posted Oct 10, 2024 · Roxanne Meuse
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The summary box is a fantastic addition, but there are a few enhancements that could make it even more powerful and user...
Posted Nov 28, 2024 · Anna Kelian
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When images are wrapped around text, they have a lower z-index than the text, making them unclickable. This interferes w...
Posted Nov 28, 2024 · Anna Kelian
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Something is overriding Table CSSMaybe it's the tags around tables, I'n not sure but something is overriding ...
Posted Nov 28, 2024 · Anna Kelian
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