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Zendesk EAP - New Article Editor in Guide

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In addition to the historical article feedback we provided here, our team has also noticed the following since joining t...

Posted Nov 27, 2024 · Cassie Coin

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There seems to be a bug that affects multi-level numbering when editing a Draft. It looks like the styles are not correc...

Posted Nov 19, 2024 · Alex Finster-Rowen

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Clicking on Heading Styles dropdown doesn't reflect which heading style is active on a selection of text. It only shows ...

Posted Nov 19, 2024 · Alex Finster-Rowen

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When we highlight a heading or click on a heading, the Choose Heading tool does not show which format is applied to that...

Posted Oct 21, 2024 · Kaidan Cole

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There's not a simple way to find out what heading level is applied to text. It would be helpful to have this information...

Posted Oct 10, 2024 · Roxanne Meuse

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Gostaria de reportar um bug que está ocorrendo quando utilizado o novo editor de artigos do Guide. Caso as notificações ...

Posted Aug 07, 2024 · Leonardo Santos

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Before moving to the new editor we were able to generate a PDF from the previous editor.    Previous method: We have col...

Posted Aug 22, 2024 · Bill Decker

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Copy and pasting text from websites or documents retains the formatting and styling, which is undesirable. Is there a wa...

Posted Oct 02, 2024 · David Bjorgen

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Steps:   Insert a “summary" block into the article Write a custom summary  Add formatting: bold italics underline Cli...

Posted Nov 04, 2024 · Nikki Goodson

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Formatting options for text, when choosing to Bold, Italicize, or Underline, are hidden from view and you are unable to ...

Posted Aug 26, 2024 · Bill Decker

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