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Zendesk EAP - New Article Editor in Guide

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We are currently testing the new article editor in guide. One of the concerns I have is there is AI summaries tied into ...

Posted Oct 17, 2024 · Shana Blackstone

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When I embed videos in my articles, all I see is a blank box on the article editor page.    I have to preview the draft ...

Posted Oct 09, 2024 · Abby Olorunnife

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When I'm adding photos to an article I want to easily add a basic border So that the images stand out, even if the backg...

Posted Oct 09, 2024 · Nikki Goodson

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Hi,   It seems that new updates added work. After updating the editor all the tables that were not made by standard mean...

Posted Aug 20, 2024 · Tobias Hermanns

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When creating a Note Highlight under an ordered list item, the editor is adding a space that creates a line height that ...

Posted Oct 21, 2024 · Kaidan Cole

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When attempting to edit one particular article containing a large content block, the page freezes or times out and won’t...

Posted Oct 16, 2024 · Erin McGarry

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When a numbered list has steps within steps or “nested” lists, the editor uses the following hierarchy: Numbered > Lette...

Posted Oct 10, 2024 · Roxanne Meuse

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Content blocks now show up as a element in the HTML editor. However, the content-block must be a top-level element...

Posted Oct 10, 2024 · Roxanne Meuse

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Say I have an article with two tables in it. I add a row to Table A, but don't touch Table B. This causes 2 issues: &nbs...

Posted Oct 10, 2024 · Roxanne Meuse

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Our Zendesk theme allows us to create tabs and toggles using
    lists with a particular class. Each
  • is an individ...

Posted Oct 10, 2024 · Roxanne Meuse

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