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Zendesk EAP - Article Multiplacement

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We are happy to announce that Article multiplacement is now available through our Early Access Program (EAP). This long-...

Posted Jul 26, 2024 · Orsolya ForsterZendesk Product Manager

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Happy to announce Article multiplacement, the long-awaited capability which makes content replication easier by allowing...

Edited Sep 12, 2024 · Orsolya ForsterZendesk Product Manager

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Hey, we have just had the EAP activated, I have come across an issue between 2 English language Help Centres (HC). 1st H...

Posted Feb 10, 2025 · Ian Downie

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When an article is placed in multiple sections and promoted, the article shows up in the promoted articles section multi...

Posted Feb 04, 2025 · Monica

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Hi! We scheduled a multiplacement article to be published on 16th of January but it didn't appear on site. We noticed af...

Posted Jan 22, 2025 · Nina Koski

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All article placements have their unique article ID and as a result of this, retrieval services (e.g. help center search...

Posted Sep 11, 2024 · Orsolya Forster

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I'm wondering if, in the future, internal links within the article multiplacement feature will be able to auto-detect wh...

Posted Nov 14, 2024 · Isabella Giannicchi

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The original article had “visible to everyone” and multiple content tags set when it was published. The article was late...

Posted Feb 03, 2025 · Liz Sanderson

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When placing an article, the section I need shows up in the list, but I can’t select it. It’s disabled. For example, I n...

Posted Oct 14, 2024 · Amy Duncan

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Hey Team! We've been testing Multiplacement for a multinational company. So far it's working great. I just had one issue...

Posted Jan 30, 2025 · Saskia Clappers

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I have read the other posts and it seems others have had similar issues. When searching for a section to place an articl...

Posted Oct 08, 2024 · Kelly Patkus

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As of yesterday, our team has noticed that the section selector within articles is behaving differently for different te...

Posted Nov 13, 2024 · HS Richardson

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