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Zendesk EAP - Article Multiplacement

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When trying to place a new article after getting this EAP, I'm running into a dead end. (Note that I'm not trying to pla...

Posted Oct 29, 2024 · Roxanne Meuse

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When trying to create a placement, the sections within a category do not appear. This applies to every category in every...

Posted Oct 29, 2024 · Erin Downing

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I'm not sure if this is a known exclusion at this point (I didn't see it in any of the documentation?), but it looks lik...

Posted Oct 29, 2024 · Aja Varney

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The select a section screen remains scrolled down.  Steps: > Add a new section > On the Select a section screen, select ...

Posted Oct 29, 2024 · Jesse H

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Hey Team,   Loving the new article placement UI that comes with this EAP.  It would be 100x even more useful if you coul...

Posted Oct 28, 2024 · Amie Brennan

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When choosing a section to place an article, you have to click the checkbox or radio button.  Hovering your mouse over t...

Posted Oct 25, 2024 · Bill Decker

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We have Zendesk brands with different language settings. This causes the system to return the message “Missing translati...

Posted Oct 25, 2024 · Erin Downing

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Based on your workflow, some article settings may or may not carry over to each placement. See my examples below.    Sit...

Posted Oct 25, 2024 · Erin Downing

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I clicked Add > Article in Mediaocean UK & Ireland, selected the placement, which was in Mediaocean UK & Ireland only, c...

Posted Oct 25, 2024 · Erin Downing

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After selecting the brand for my article, the specific category I need to select displays 0 sections instead of the actu...

Posted Oct 07, 2024 · Erin Downing

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