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Zendesk EAP - Article Multiplacement

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I created an article in one brand (North Star) and then added it also into a second (Dealer Tech Center) brand we have. ...

Posted Oct 09, 2024 · Customer Service

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When creating a new article, by going into a Brand/Category and section and then going to Add > Article the placement do...

Posted Oct 08, 2024 · Kelly Patkus

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When I'm trying to add an article to a section the number of sections per category is incorrect, in one case it's showin...

Posted Oct 10, 2024 · Liam McFarlane

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I am trying to find the section where I need to publish an article. It is not in the list. When I search for the section...

Posted Oct 07, 2024 · Laura Arroyo

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Once you select the sections you want to publish the article in, you should see them as folders. All these FAQs that app...

Posted Oct 01, 2024 · Katerina Papaefthymiou

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We are super excited to test the multiplacement feature and thankful for the development and continued improvement ongoi...

Posted Oct 03, 2024 · Rebecca

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When looking at the multi-placement window, it should the placement path of the article. This would make it easy to see ...

Posted Oct 04, 2024 · Morgan King

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When looking at the category ‘departments’ on one of my brands, there are 23 sections within it, however the multi-place...

Posted Oct 04, 2024 · Morgan King

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We've noticed that when an article that was already created has another placement it can take several minutes before it ...

Posted Oct 04, 2024 · Morgan King

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When opening the window for multi-placement it doesn't show all sections within the category or sub-section. It appears ...

Posted Oct 04, 2024 · Morgan King

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