Help Center (Guide) roadmap

In the roadmap embedded on this page, you can see the features we are currently working on, the ones that have been just released, and the ones we consider to take on next. We hope that by clicking through the feature cards it’ll be easier to understand what we’re prioritizing.

We want to hear from you! These are the two best ways to share your feedback with us:

Our team will be tracking feedback shared in both locations to ensure your voice is heard.

Safe Harbor notice

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, feature or functionality, and should not be relied upon in making purchasing decisions.

The development, release, and timing of any features or functionality described for Zendesk’s products remains at the sole discretion of Zendesk and is subject to change without notice.