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Michael DeMaria

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Latest activity by Michael DeMaria
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    Michael DeMaria commented,

    1. Support
    2. ...
    3. Tickets
    4. Can I add custom ticket statuses?

    I agree completely.  We have an extensive RMA process to support a very technical, high-end product line which requires a deviation from the basic status options.  Given the time involved to manage...

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    • Michael DeMaria
    • Created
    • 2 votes
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    Michael DeMaria commented,

    1. Support
    2. ...
    3. Tickets
    4. Hide ticket forms based on a user's organization

    @Ryan, I am really liking your JS code for how we are trying to work around our end-user visibility to forms. Question... how could I modify this to look up the "form name for agent" as opposed to ...

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    • Michael DeMaria
    • Edited
    • 0 votes
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    Michael DeMaria commented,

    1. Community
    2. Support - Product Feedback & Discussion
    3. Erase tags

    In admin console, go to Manage > People then select "tags" under the search bar.  This shows all tags ever used.  For me I have over 900 that I need to remove... bulk delete would be very helpful.

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    • Michael DeMaria
    • Created
    • 8 votes