Sandra Weigl

1. Community
2. Zendesk on Zendesk
3. Help Center user segmentation using Google Analytics custom dimensions

Updated code to reflect the library change from ga.js to analytics.js: // Google Analytics User role ga('set', 'dimension1', HelpCenter.user.role); ga('send', 'event', 'Zendesk', 'Users', 'role', {...

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• Sandra Weigl
• Edited February 10, 2016 10:17
• 2 votes

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and help center - Part 3: Tracking customers' actions

Hello. Regarding 'Where do customers give up and submit a ticket?', is there a way I can find out in GA how often users actually submit a request? Currently, it seems that as soon as someone clicks...

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• Sandra Weigl
• Edited November 23, 2015 17:30
• 1 vote

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and help center - Part 4: Fine-tuning your help center

Reg. Filtering agent traffic, it would be good to mention the difficulties filters can cause if not implemented correctly, especially the fact that filters manipulate data permanently. See https:/...

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• Sandra Weigl
• Created November 23, 2015 16:58
• 0 votes

1. Community
2. Zendesk on Zendesk
3. Help Center user segmentation using Google Analytics custom dimensions

Hello, I am using several custom dimensions (added in the JS code). I have one ga 'send' function below the custom dimensions to get the data into Google Analytics. However, since a page hit is alr...

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• Sandra Weigl
• Created February 02, 2016 15:15
• 0 votes

1. Community
2. Zendesk on Zendesk
3. Help Center user segmentation using Google Analytics custom dimensions

Hi Tony, I just got the same reply in the Google Analytics user forum :) I updated the code in my post above as well. I changed the code in JS but I can no longer report on the custom dimensions in...

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• Sandra Weigl
• Edited February 10, 2016 10:20
• 0 votes