Patrick Morgan

1. Community
2. Feedback on Guide
3. Guide improvement: proactive in "broken link" issue when an article is deleted

1000% upvote on this. I document a SaaS platform that is always changing, so our documentation strategy has to be agile too. A lot of times that means changing our information architecture in ways ...

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• Patrick Morgan
• Created August 25, 2020 15:56
• 1 vote

1. Zendesk updates
2. Announcements
3. Introducing flexible columns in Guide article lists 

This should be great! Another extremely useful feature here would be making these lists exportable. I'd love to be able to get a .csv or .xlsx file based on the list I create. This would be very us...

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• Patrick Morgan
• Created August 18, 2020 18:03
• 7 votes

1. Community
2. Guide Q&A
3. How do you customize instant results

Pulkit Pandey It works perfectly. Thanks for you quick reply!

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• Patrick Morgan
• Created August 04, 2020 14:33
• 0 votes

1. Community
2. Guide Q&A
3. How do you customize instant results

Pulkit Pandey this is great! I'm trying to implement this just to make the link text match with our branding. However, though I can add this to my CSS file without issue, it has no effect—the link ...

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• Patrick Morgan
• Created August 03, 2020 21:22
• 0 votes

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

@Tony,My use case for this ability is nearly identical to Michael's. In regards to breadcrumbs, my thought would be to show separate breadcrumbs for each place the article lives. In the event of mo...

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• Patrick Morgan
• Edited December 15, 2016 19:04
• 1 vote

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Yes please! Basic tenet of content management/maintenance: duplicate content sparingly; share content where possible.

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• Patrick Morgan
• Created July 30, 2015 21:16
• 0 votes