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Sol Accinelli

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Latest activity by Sol Accinelli
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    Sol Accinelli commented,

    1. Support
    2. ...
    3. Reporting
    4. Defining and using SLA policies

    Hi Erin! Thank you for your reply! I thought of a workaround that (I hope!) will accomplish what we need. Could you please review it and let me know if it makes sense? The basic idea is that we ne...

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    Sol Accinelli commented,

    1. Support
    2. ...
    3. Reporting
    4. Defining and using SLA policies

    +1 for Ola's comment. We want to start sorting Open tickets based on the SLA policies, but we are afraid that the rule will leave out all the tickets where the agent has created it on behalf of th...

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    • Sol Accinelli
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