Bonnie Leib
- Total activity 262
- Last activity
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Activity overview
Latest activity by Bonnie Leib-
Bonnie Leib commented,
Hi Kevin, you should be able to set up the email forward (step 5) before disconnecting the Gmail connector (step 4), if that will be easier for your team. Zendesk rejects any incoming email that ar...
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Bonnie Leib commented,
Ian - To see if support addresses are connected via forwarding or the Gmail connector, please check if Connected to Google Mail is displayed to the right of the support address. If it is displayed...
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Bonnie Leib commented,
Hi Rafi. I created a ticket from our conversation to investigate this further and I will see you there!
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Bonnie Leib commented,
Hi Rafi - Your customers can click the arrow to the right of their name and then My activities to see their past tickets.
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Bonnie Leib commented,
Hi Rafi - Customers will generally see that login error when your Zendesk Help Center is not yet activated. To activate your Help Center, please do the following. In Guide, click the Settings ico...
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Bonnie Leib created an article,
Can I use an external support address that is not added as a support address in Zendesk?
Question Can I use an external support address that is not added under Admin icon () > Channels > Email? I set up email forwarding on my email server and tickets are successfully coming into my Zen...
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Bonnie Leib created an article,
Every incoming email sent to my Zendesk is suspended
Issue Symptoms I set up email forwarding from an external support address to my Zendesk and now every email is suspended. How can I resolve this? Resolution When this issue occurs, all of your inco...
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Bonnie Leib created an article,
What is the function of the "Send email via Gmail" option?
Question I browse to Admin icon () > Channels > Email and see the Send email via Gmail option. What is the purpose of this option and should I enable it? Answer The Send email via Gmail option is ...
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Bonnie Leib created an article,
Unable to add Gmail address as an external support address
Issue Symptoms I set up email forwarding from my Gmail external support address to my Zendesk default support address, following the steps in Forwarding your incoming support email to Zendesk us...
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Bonnie Leib created an article,
Troubleshooting agent forwarding
Overview Agent Forwarding allows agents to automatically create tickets from forwarded emails with the original sender as the ticket requester. In order for agent forwarding to work correctly, the ...