
Bonnie Leib
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Total activity302
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes96
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Subscriptions188
Activity overview
Latest activity by Bonnie Leib-
Bonnie Leib commented,
Hi Haseena! It is not possible to restrict end-users to a specific brand via SSO. When you have multiple Help Centers to support multiple brands, all of your Help Centers are accessible to all of ...
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Bonnie Leib commented,
Official comment Hi! Currently, it's expected behavior that the deletion of a drop-down ticket field value will also remove the value from the full ticket event history. As you noted, the associated tags will stil...
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Bonnie Leib created an article,
Access denied error message when setting up email forwarding in Office 365
Question I am trying to set up email forwarding in Office 365 but I receive this error message: 550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your ...
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Bonnie Leib created an article,
You need to have a Talk seat enabled to listen in on calls
Issue symptoms I am an admin in Talk but when I access the Live calls dashboard I see this error message: You need to have a Talk seat enabled to listen in on calls. You can enable Talk in the side...
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Bonnie Leib commented,
Hi Kevin, you should be able to set up the email forward (step 5) before disconnecting the Gmail connector (step 4), if that will be easier for your team. Zendesk rejects any incoming email that ar...
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Bonnie Leib commented,
Ian - To see if support addresses are connected via forwarding or the Gmail connector, please check if Connected to Google Mail is displayed to the right of the support address. If it is displayed...
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Bonnie Leib commented,
Hi Rafi. I created a ticket from our conversation to investigate this further and I will see you there!
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Bonnie Leib commented,
Hi Rafi - Your customers can click the arrow to the right of their name and then My activities to see their past tickets.
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Bonnie Leib commented,
Hi Rafi - Customers will generally see that login error when your Zendesk Help Center is not yet activated. To activate your Help Center, please do the following. In Guide, click the Settings ico...
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Bonnie Leib created an article,
Can I use an external support address that is not added as a support address in Zendesk?
Question Can I use an external support address that is not added under Admin icon () > Channels > Email? I set up email forwarding on my email server and tickets are successfully coming into my Zen...