Bonnie Leib

1. Community
2. Support Q&A
3. Update Field for Customers

You also may want to consider using Zendesk Light Agents as part of your workflow. Light agents do have the ability to edit ticket properties for tickets they're requesters on after the ticket is ...

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• Bonnie Leib
• Edited May 12, 2021 00:38
• 0 votes

1. Community
2. Support Q&A
3. Update Field for Customers

Hi Shahid! Thanks so much for that diagram of your workflow. If you have a moment, can you browse to Feedback on Support click New Post and add this diagram to a new post that very briefly explain...

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• Bonnie Leib
• Edited May 12, 2021 00:32
• 0 votes

1. Community
2. Support Q&A
3. Update Field for Customers

HI Shahid. I apologize but it isn't currently possible for end-users to update ticket fields after ticket creation. If you have a moment, please share your desired workflow in a Product Feedback p...

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• Bonnie Leib
• Edited May 11, 2021 20:50
• 0 votes

1. Community
2. Support Q&A
3. Missing ( assets.zendesk.com/external/zenbox/v2.6/zenboz.css ) , HTTP 404 error

Hi Rama! Your code is referencing a function from the Zendesk Feedback tab, which went through an end of life process several years ago and is no longer supported. The Feedback Tab was replaced wi...

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• Bonnie Leib
• Edited May 10, 2021 23:12
• 0 votes

1. Community
2. Support Q&A
3. Update Field for Customers

Hi Shahid! You can accomplish this by creating an end-user facing custom ticket field. When creating the ticket field, make sure to select the Editable for end users option in the Permissions sect...

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• Bonnie Leib
• Edited May 10, 2021 19:45
• 0 votes

1. Explore
2. ...
3. Performing calculations
4. Creating standard calculated metrics and attributes

Hi Jerenz! It looks like we were able to help you with this question via a ticket. I'll just share the metric my colleague helped you with here, in case anyone else is following along the conversa...

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• Bonnie Leib
• Edited May 05, 2021 21:50
• 0 votes

1. Admin Center
2. ...
3. Setting up single sign-on
4. Multibrand - Using multiple JWT single sign-on URLs

Hi Haseena! It is not possible to restrict end-users to a specific brand via SSO. When you have multiple Help Centers to support multiple brands, all of your Help Centers are accessible to all of ...

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• Bonnie Leib
• Edited March 20, 2021 00:49
• 0 votes

Official comment

1. Community
2. Support Q&A
3. Full ticket event history modified when value is deleted from the dropdown field

Hi! Currently, it's expected behavior that the deletion of a drop-down ticket field value will also remove the value from the full ticket event history. As you noted, the associated tags will stil...

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• Bonnie Leib
• Edited March 10, 2021 23:49
• 0 votes