Lara McCann-Moran

1. Zendesk Talk
2. Using Zendesk Talk
3. Receiving and placing calls in Zendesk Talk

@Matthew: So, to confirm, I could make a group called Incoming Calls that would not include our team leads. But our TL's would still have the Talk feature. So an agent could transfer a call to an a...

• View comment
• Lara McCann-Moran
• Created April 30, 2018 21:11
• 0 votes

1. Zendesk Talk
2. Using Zendesk Talk
3. Receiving and placing calls in Zendesk Talk

@Matthew: Do you do that using IVR? Or is there another setting to specify where calls should be routed?

• View comment
• Lara McCann-Moran
• Created April 23, 2018 16:18
• 0 votes

1. Zendesk Talk
2. Using Zendesk Talk
3. Receiving and placing calls in Zendesk Talk

Is it possible at all to transfer a call to an agent who is not online? When we have a caller request to speak to a supervisor, the call can be transferred but if the Team Lead isn't online (which ...

• View comment
• Lara McCann-Moran
• Created April 18, 2018 23:03
• 1 vote