Lara McCann-Moran
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Activity overview
Latest activity by Lara McCann-Moran-
Lara McCann-Moran commented,
@Matthew: So, to confirm, I could make a group called Incoming Calls that would not include our team leads. But our TL's would still have the Talk feature. So an agent could transfer a call to an a...
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Lara McCann-Moran commented,
@Matthew: Do you do that using IVR? Or is there another setting to specify where calls should be routed?
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Lara McCann-Moran commented,
Is it possible at all to transfer a call to an agent who is not online? When we have a caller request to speak to a supervisor, the call can be transferred but if the Team Lead isn't online (which ...