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Jesi Owens

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Activity overview

Latest activity by Jesi Owens
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    Jesi Owens commented,

    Is it possible to see the time difference between Ticket: Created and Ticket: On Hold?  We use On-Hold status as our default "solved" so the tix won't go into closed after 30 days/become uneditable...

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    Jesi Owens commented,

    Hi, and thanks for the suggestions. I just tested the Ticket Redaction App and it's working well for intra-thread text.  However, for anything we need to remove from a field or subject line, the hi...

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    Jesi Owens commented,

    Is it possible to delete a ticket but keep some of the fields for reporting purposes? We have to delete mentions of a user in the comments but the fields have info we'd like to preserve. Thanks!