Emily Harris
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Total activity22
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes2
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Subscriptions7
Activity overview
Latest activity by Emily Harris-
Emily Harris commented,
Hi! I'm using Copenhagen but I don't see where to remove the submit a request button from the mobile site. I've already removed it from our desktop version. From the comments it looks like I should...
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Emily Harris commented,
@nicole the 60 day limit doesn't seem to be working for us. Can you explain a little more about where it drops from when we don't use it? The team has a specific list of approved tags and I still m...
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Emily Harris commented,
Is that ^^ true? It doesn't appear to working like that for me, and if it is, that means I've got a management problem because agents are using non-approved tags. I still have old misspelled tags b...
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Emily Harris commented,
Awesome! Thank you!
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Emily Harris commented,
Do I have to have a second group of agents for this to work? What if I used one of our other numbers as the overflow number but it was still routed to the same group of agents? Essentially, this wo...
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Emily Harris commented,
I would also up vote this feature. We do a lot of reporting based on tags and have had it skewed by typos. Really frustrating.
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Emily Harris commented,
Is it redacted before the ticket is opened/ read or only after ticket status changes? For example, if we wanted to see it initially to update the customers account but don't want it to save.
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Emily Harris commented,
Hi Daniel! That's helpful, thank you! What happens if we have our voicemail turned off? We have callers saying that they are put on hold for a period of time, as long as 6 minutes, and then abruptl...
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Emily Harris commented,
How does the queue limit size? It sounds like it is kicking out the people with the longest wait time but I would like to just stop accepting new calls when we max out. Also, does that include call...
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Emily Harris commented,
What would I put for the link text? Is that the same text as the URL?