Andreas Pfeiffer
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Total activity27
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Last activity
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Member since
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Activity overview
Latest activity by Andreas Pfeiffer-
Andreas Pfeiffer commented,
I come back to me previous comment which was wrong and I'd like to correct it. Actually, you can authentify your http target with a token. You have to set the following: user: <your email>/token pa...
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Andreas Pfeiffer commented,
Hi there, As far as I have seen, the workaround via the target HTTP doesn't work as long as your login system wide is SSO. On top of that, creating targets emails can be a nightmare depending the ...
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Andreas Pfeiffer commented,
Hi Anna, I'd like to add a comment to your response, in particular when you say : "Zendesk considers all information passed-in via the SSO response to be the truth". I somehow agree, nevertheless, ...
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Andreas Pfeiffer commented,
Hi all, While I was looking for a solution in zendesk to segregate the email as the identifier in the IDP and an email where the notifications should be sent, I came accross this thread. I take the...
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Andreas Pfeiffer commented,
Hi Nicole, The solution maybe in the agent roles by giving or not the possibility to close tickets (like it is today for tickets deletions) while the closing at the latest automation should remain...
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Andreas Pfeiffer commented,
Hi William, Everything goes around the word "argue". On a court, the best is to close every dispute by a "yes" or "no" without any "but" ! Of course you can argue, the attorneys love this sport ! I...
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Andreas Pfeiffer commented,
I would like to add a legal consideration on this feature (being able to change the close tickets). Since a closed ticket cannot be changed, it can be considered as an archive. From a legal perspec...
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Andreas Pfeiffer commented,
Hi there, The feature described by thomas is in my opinion a gap in zendesk. Of course there are workarounds, but none are really good because all workaround need to give instructions "do or don't"...
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Andreas Pfeiffer commented,
Hi there, There is a lot of workarounds regarding this light agent limitation. However the goal is to avoid making a gaz factory or avoid the typing errors. The strength of zendesk is it's API offe...
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Andreas Pfeiffer commented,
+1 I think it would be nice being able to change/delete the tags on closed ticket for all reasons already given in this thread (old tags not relevant anymore, typing issues, etc...). The only way I...