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Matt Picio

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Latest activity by Matt Picio
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    Matt Picio commented,

    Thanks for posting that link, Corrin - I'll definitely check that out! It's always possible to get customizations which address most of the issues - I think a lot of my frustration is that I should...

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    Matt Picio commented,

    Remco, Many of the commenters on this thread also work at software companies. The rest are business owners and Zendesk admins. Respectfully, I think almost everyone on this thread is aware of the S...

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    Matt Picio commented,

    It's very frustrating that after 3+ years and over 100 comments since I originally posted this, the ONLY thing that Zendesk has done to address this issue is to add the ticket number to the view. O...

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    Matt Picio commented,

    It's been 30 months since I submitted this request / comment.  Darla hit the nail on the head on June 2nd with this remark: The solution is to 1) make it customizable; or 2) allow an agent to set ...