Peter P
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Latest activity by Peter P-
Peter P commented,
+1 automatic internal comments would improve efficiency and productivity allowing the agent to check customer info at first sight and/or following basic instructions to handle that case. The use of...
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Peter P commented,
I agree with the rest. More levels of sections/subsections is needed for complex hierarchies. Some documents cannot be only classified by those 3 levels (category/section/article) since we manage ...