Peter P

1. Community
2. Support - Business Rules - Triggers, Macros, & Automations
3. Automations criteria - Hours since a tag was added

Hi guys, I'm following up on this in case there was an update during this last year. Same as Stephen, in our company we need to check the customer's account after 48 hours since a specific event, l...

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• Peter P
• Edited June 24, 2019 15:45
• 0 votes

1. Community
2. Support - Product Feedback
3. Triggers - Action: Add Internal Note as a trigger action

+1 automatic internal comments would improve efficiency and productivity allowing the agent to check customer info at first sight and/or following basic instructions to handle that case. The use of...

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• Peter P
• Created January 24, 2019 12:35
• 0 votes

1. Community
2. Guide - Product Feedback
3. Sub-section in Knowledge Base

I agree with the rest. More levels of sections/subsections is needed for complex hierarchies. Some documents cannot be only classified by those 3 levels (category/section/article) since we manage ...

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• Peter P
• Created March 13, 2015 05:02
• 5 votes