Eran Muskat

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Latest activity by Eran Muskat
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    Eran Muskat created a post,

    Missing URL in tickets via chat


    I'm using multi brand and my triggers are based on chat url's. Sometimes the tickets created from chat conversations don't have URL, what is the reason for that ?   Thanks.

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    Eran Muskat commented,

    I have created a ticket of behalf of a requester and submitted it as Pending or as Open with a public comment as I'm waiting for customer reply. This did not activate any trigger, it only triggers ...