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Eran Muskat

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Latest activity by Eran Muskat
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    Eran Muskat created a post,

    Missing URL in tickets via chat

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    I'm using multi brand and my triggers are based on chat url's. Sometimes the tickets created from chat conversations don't have URL, what is the reason for that ?   Thanks.

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    Eran Muskat commented,

    I have created a ticket of behalf of a requester and submitted it as Pending or as Open with a public comment as I'm waiting for customer reply. This did not activate any trigger, it only triggers ...