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Juan Manuel Rodriguez Porta

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Activity overview

Latest activity by Juan Manuel Rodriguez Porta
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    Juan Manuel Rodriguez Porta created a post,

    % of Escalated tickets

    Answered
    1. Community
    2. Support - Insights and Reporting Q&A

    Hello everyone,    I want to create a metric that calculates the share of escalated tickets (field: escalated to) over the total solved tickets. I tried creating a metric for escalated tickets: SEL...

    • Juan Manuel Rodriguez Porta
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    Juan Manuel Rodriguez Porta commented,

    1. Support
    2. ...
    3. Email
    4. Getting started with email - Part 1: How the email channel works

    I need to create a report that tells me how many tickets were created through X emails, is that doable? Haven't found an option from the admin console, views, or gooddata. Let's say I want to kno...

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    • Juan Manuel Rodriguez Porta
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