Tim Grimshaw

Total activity

111
Last activity

October 06, 2020 21:33
Member since

February 29, 2016 02:01
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0 users
Followed by

1 user
Votes

18
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64

Activity overview

Latest activity by Tim Grimshaw

Tim Grimshaw commented, September 24, 2020 22:57
Interesting! Good to hear... Vincent, do you have any info on that too please? As well as the variable filter component, we're really keen to get the email version of that working too - so that you...
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- Tim Grimshaw
- Created September 24, 2020 22:57
- 0 votes
Tim Grimshaw created a post, August 20, 2020 01:49
Customizing the 'Reporting' page in Zendesk Support when you migrate to Explore
1. Community
2. Feedback on Explore
I had a comment on this page: https://support.zendesk.com/hc/en-us/articles/360002056488/comments/360005251774 Which I'll repeat here on advice from Rob - thanks Rob! :) The summary is that when y...
- Tim Grimshaw
- Created August 20, 2020 01:49
- 1 follower
- 0 comments
- 1 vote
Tim Grimshaw commented, August 19, 2020 02:57
Hi Rob, Sorry if I'm missing something obvious - in this article it mentions: Note: After you move to Explore, the Overview, Leaderboard, and Satisfaction tabs are removed. You can use Explore pre-...
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- Tim Grimshaw
- Created August 19, 2020 02:57
- 0 votes
Tim Grimshaw commented, July 29, 2020 01:16
Thanks Hillary!I've added it to the feedback channel here: https://support.zendesk.com/hc/en-us/community/posts/360048875214-Ability-to-Report-on-Tag-changes-in-the-Support-Ticket-Updates-data-set-...
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- Tim Grimshaw
- Created July 29, 2020 01:16
- 1 vote
Tim Grimshaw created a post, July 29, 2020 01:15
Ability to Report on Tag changes in the 'Support: Ticket Updates' data set.
1. Community
2. Feedback on Explore
It would be great if there was a way to report on which tickets have had a tag of 'test' at some point (e.g. they had the 'test' tag for x number of updates, but it has since been removed)? Basical...
- Tim Grimshaw
- Created July 29, 2020 01:15
- 5 followers
- 3 comments
- 6 votes
Tim Grimshaw commented, July 27, 2020 23:49
Thanks Rob! I've put a new post up over on https://support.zendesk.com/hc/en-us/community/posts/360048842354-Reporting-on-Tag-changes-in-the-Support-Ticket-Updates-data-set- - will wait to see if t...
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- Tim Grimshaw
- Created July 27, 2020 23:49
- 0 votes
Tim Grimshaw created a post, July 27, 2020 23:48
Reporting on Tag changes in the 'Support: Ticket Updates' data set.
1. Community
2. Explore Q&A
Hi Everyone! Apologies if this has been answered somewhere... I've been hunting around, but can't find anything specifically related to the 'Support: Ticket Updates' data set. Is there a way to rep...
- Tim Grimshaw
- Created July 27, 2020 23:48
- 2 followers
- 2 comments
- 0 votes
Tim Grimshaw commented, July 24, 2020 06:08
Hi Everyone! Apologies if this has been answered somewhere... I've been hunting around, but can't find anything specifically related to the 'Support: Ticket Updates' data set. Is there a way to rep...
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- Tim Grimshaw
- Created July 24, 2020 06:08
- 0 votes
Tim Grimshaw commented, May 29, 2020 01:01
Hi Vincent! I'm just trying to get my head around the first example - the "How can I count tickets that have not been closed by merge or contain the tag “misfire”?" one. Assuming that heading mean...
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- Tim Grimshaw
- Created May 29, 2020 01:01
- 0 votes
Tim Grimshaw commented, May 12, 2020 00:25
Hi Team! Is there a way to see what the changes are when this message is displayed? At the moment I always feel like I'm treading on egg-shells because if I see this message on a dashboard, and I ...
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- Tim Grimshaw
- Created May 12, 2020 00:25
- 0 votes