Tim Grimshaw
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Activity overview
Latest activity by Tim Grimshaw-
Tim Grimshaw commented,
Thanks Hillary!I've added it to the feedback channel here: https://support.zendesk.com/hc/en-us/community/posts/360048875214-Ability-to-Report-on-Tag-changes-in-the-Support-Ticket-Updates-data-set-...
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Tim Grimshaw created a post,
Ability to Report on Tag changes in the 'Support: Ticket Updates' data set.
It would be great if there was a way to report on which tickets have had a tag of 'test' at some point (e.g. they had the 'test' tag for x number of updates, but it has since been removed)? Basical...
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Tim Grimshaw commented,
Thanks Rob! I've put a new post up over on https://support.zendesk.com/hc/en-us/community/posts/360048842354-Reporting-on-Tag-changes-in-the-Support-Ticket-Updates-data-set- - will wait to see if t...
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Tim Grimshaw created a post,
Reporting on Tag changes in the 'Support: Ticket Updates' data set.
Hi Everyone! Apologies if this has been answered somewhere... I've been hunting around, but can't find anything specifically related to the 'Support: Ticket Updates' data set. Is there a way to rep...
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Tim Grimshaw commented,
Hi Everyone! Apologies if this has been answered somewhere... I've been hunting around, but can't find anything specifically related to the 'Support: Ticket Updates' data set. Is there a way to rep...
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Tim Grimshaw commented,
Hi Vincent! I'm just trying to get my head around the first example - the "How can I count tickets that have not been closed by merge or contain the tag “misfire”?" one. Assuming that heading mean...
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Tim Grimshaw commented,
Hi Team! Is there a way to see what the changes are when this message is displayed? At the moment I always feel like I'm treading on egg-shells because if I see this message on a dashboard, and I ...
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Tim Grimshaw commented,
Plus one on this one please! With the tag reporting that was massively improved recently, it has had the side effect of meaning that we've now got lots more custom metrics and attributes than befor...
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Tim Grimshaw commented,
Oooh, it looks like in one of the recent Explore updates, this is now a 'thing'... when you go into the query editor, you can see a new 'dashboard' icon, with a number by it - which shows how many ...
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Tim Grimshaw commented,
Heh... I was looking for a different thread, and stumbled across this!Anyway, this is Spruce, currently distracting me from custom metrics and goodness knows what else! :)