James Ripley

1. Community
2. User Tips & Tricks
3. Support tip: How to structure the Zendesk email template to use custom HTML layouts for each of your Multiple Brands

Devan - Community ManagerHas there been any update on this?  I put in a ticket to advocacy in April 2020 and was quickly pointed to the dated article (2 + years) talking about leveraging triggers t...

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• James Ripley
• Created October 06, 2020 02:35
• 1 vote

1. Community
2. Zendesk Web Widget - Integrated Chat Experience
3. Social login for Chat in the Web Widget

Is it possible to suppress the social login in the script?  zESettings I assume?  Some regions want and some do not.

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• James Ripley
• Edited September 21, 2020 14:29
• 0 votes

1. Community
2. Support Q&A
3. Bulk merge users

Has anyone come up with a good way to script the bulk merge (python preferably)? I was thinking it might be possible to use a search string to capture all the user {id} for the duplicate in order t...

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• James Ripley
• Created June 02, 2020 19:55
• 1 vote

1. Community
2. Feedback on Explore
3. Light Agents access to Explore

I would also like to know when this option will be released.  Is there an EAP?

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• James Ripley
• Created May 24, 2019 20:58
• 0 votes

1. Support
2. ...
3. Tickets
4. Adjusting your business rules to handle private tickets

Is this still relevant?  I just turned on "Allow first comment on tickets to be private" and made ZERO changes... I'm not seeing requirement to make these recommended changes.

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• James Ripley
• Created September 29, 2017 19:19
• 0 votes