Jen Howell

1. Using Guide
2. Using the knowledge base in Help Center
3. Marking content as spam and removing it from your Help Center

Yes, I was signed in as an agent and was on an en-users post 

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• Jen Howell
• Created August 02, 2016 21:07
• 0 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. Marking content as spam and removing it from your Help Center

I do not see that I have the "Report as Spam" feature available to me?

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• Jen Howell
• Created July 28, 2016 19:48
• -1 votes

1. Community
2. Questions & Answers
3. Ban Community User/Poster

Ok thanks! I found hot to suspend the account, but not seeing a "gear" to mark as Spam? Under topic: Post itself:

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• Jen Howell
• Created July 28, 2016 19:14
• -1 votes

1. Using Guide
2. Using the Community in Help Center (Guide Professional and Enterprise)
3. Managing community discussion topics (Guide Professional and Enterprise)

is there a way to close "topics" on a forum as you can close "comments" on a topic? ie we have set topics in a forum that we want folks to comment on, but do not want any more t...

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• Jen Howell
• Created March 02, 2016 23:37
• 0 votes

1. Using Guide
2. Using the Community in Help Center (Guide Professional and Enterprise)
3. Managing community posts (Guide Professional and Enterprise)

Is there a way to designate some of our users are "Community Moderators" as Wes Drury is here in this thread?

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• Jen Howell
• Created February 23, 2016 20:59
• 0 votes

1. Using Support
2. Agent Guide
3. Using macros to update tickets

Not sure if it has been asked or answered already, but from the article it looks like you can create "folders" of Macros (in example, Flash Photography>). Is there instructions somewhe...

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• Jen Howell
• Created February 13, 2016 00:11
• 0 votes