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Eric Taylor

  • Total activity 14
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Activity overview

Latest activity by Eric Taylor
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    Eric Taylor created a post,

    Chat: Gather Department Info Offline

    I want to use the department section illustrated in the "What can we help you with?" section below to gather the Form ticket type of the chat. If someone uses our Support Form, they can select the ...

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    Eric Taylor created a post,

    BCC Target For Macros/Triggers

    Has anyone found a way to make a target to BCC an email so you can use the BCC in Triggers and Macros? I only want one BCC email address (or Salesforce email address to send specific emails from ZD...

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    Eric Taylor created a post,

    JavaScript: Possible to throw alert if customer has more than 1 new ticket?

    1. If you try and submit a New ticket when there are multiple new ones from a customer open, does anyone know any JS or whatnot that could thrown an error to the agent to say to "please merge all n...

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    Eric Taylor created a post,

    Tagging Skipped Tickets

    Answered

    Is there a way to add a tag to a ticket in a New status if another ticket in a New status is answered before it. What I'm trying to solve is, how many tickets are in our Unassigned view that are be...