John Meyers
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Activity overview
Latest activity by John Meyers-
John Meyers commented,
Thanks Greg. Added mine to your ticket there.
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John Meyers commented,
Adding my post from the other thread as well: While internal notes from alternate email addresses seems like a step in the right direction for security, we have some fairly big problems with these ...
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John Meyers commented,
Just chiming back in that this continues to be a big headache for us. We hope you're able to address this soon!
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John Meyers commented,
While this seems like a step in the right direction for security, we have some fairly big problems with these automatic internal notes. Many of our customers send us tickets from different email a...
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John Meyers commented,
Any thoughts on how this might be done? Ideally, I'd like to see an AFRT for after hours on business days, an AFRT for after hours on non-business days (which would include weekends, weeknights, a...
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John Meyers commented,
Thanks Jessie. Hi Fernando, I'd like to see a combined AFRT for all tickets received after hours that I could then filter by week, month, etc.
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John Meyers created a post,
Average First Reply Time for After Hours
I've been trying to build a report in Insights to show our "after hours" AFRT (5pm-10pm weekdays, 10am-10pm weekends and holidays). I have our business hours defined in the support schedule as 7am...
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John Meyers commented,
I'll second Nicole's suggestion to be able to manually hide/disable the voting on any given article. I'd actually love to take this a step further and add this option at the Help Center level (app...
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John Meyers commented,
Hi Nicole, I know for us (and I'm guessing for most everyone else here), it's not helpful to have users simply upvote or downvote an article. That gives us no actionable information. What was t...
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John Meyers commented,
Are there any updates on adding a comment option for article votes?