Sam Tilin
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Activity overview
Latest activity by Sam Tilin-
Sam Tilin created a post,
Talk- Set maximum queue wait time for each number
We use a variety of phone numbers to serve different types of users/customer. We want to be able to customize the experience for each of those user types, including how long they might be waiting i...
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Sam Tilin commented,
We're looking for this too, as the outbound number picker leaves it much too easy for agents to make a mistake
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Sam Tilin commented,
@Jason Thanks! I'll try those solutions
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Sam Tilin commented,
@Andrey Thanks! I'll work on that
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Sam Tilin commented,
Hey, this is a great post! What I'm wondering is if I can use Liquid markup to change a custom field on the ticket, rather than show/hide text in the email notification. In other words, I'd like t...
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Sam Tilin commented,
Hey, this is a great post! What I'm wondering is if I can use Liquid markup to change a custom field on the ticket, rather than show/hide text in the email notification. In other words, I'd like t...
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Sam Tilin commented,
Hi, I was wondering how I should interpret the score. In other words, does a score of 45 mean that the ticket has a 45% chance of receiving a positive rating? Or if I'm looking at an average predic...