Natalie Doran
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Total activity71
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Last activity
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Activity overview
Latest activity by Natalie Doran-
Natalie Doran commented,
As a result, agents may need to do these things: If the reply needs to be a public comment, then the agent must manually copy/paste the text into a public comment on their behalf. I'm sorry, th...
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Natalie Doran commented,
Oh dear. This answers some questions about why so many people are missing ticket updates. In our case, if someone updates a ticket via email, it should always and without exception be a public com...
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Natalie Doran commented,
This thread is now more than 2 years old and it's been more than a year since the last Zendesk employee commented on it. Can we get any sort of update at all?
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Natalie Doran commented,
Do we have any updates on this? Is this on the roadmap?
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Natalie Doran commented,
Hi Nicole, Thanks for the information about the flags, I appreciate it. Did you ever hear back from the Talk team if there are any updates?
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Natalie Doran commented,
Here is another real-life use case, that happened this morning: I am leaving for the airport in the next two minutes. My laptop is packed away in the car. I just got served a support call. I am our...
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Natalie Doran commented,
Can we have an update on this? Is it on the roadmap at all?
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Natalie Doran commented,
Any update on this? To expand on our use case, since we're a small company our support team has a lot of responsibilities that would belong to other departments in larger organizations. In addition...
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Natalie Doran commented,
Hi Caroline, That parameter wouldn't particularly help us, I'm afraid - like I said, we have a pretty low call volume. (We've only had three calls today, which admittedly is a slow day for us.) It ...
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Natalie Doran created a post,
Zendesk Talk Mobile App
PlannedI have seen others talk about a Zendesk Talk Mobile App, and I see that Caroline has suggested that a standalone Talk app may be in our future. The feature that would be the most useful for us in t...