Russell Duncan
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Recent activity by Russell Duncan-
Jessie, Yes, that is very helpful. Thank you!
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Is there any way to have a trigger set the ticket priority if the ticket name contains certain words? For example, if a user creates a ticket with the word "urgent" in the name, then the ticket wou...
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I am also looking for this feature. We just removed all author names from our articles because it's not important to our users; they'd rather just see the date. But, users still see the name of the...