Martin Gyde
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Total activity15
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Last activity
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Member since
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Following0 users
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Votes7
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Activity overview
Latest activity by Martin Gyde-
Martin Gyde commented,
This is still a very much wanted feature. We have been using Zendesk as an internal ticket platform for years, but we are considering moving elsewhere once we start using Zendesk for our external s...
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Martin Gyde commented,
+1 For custom statuses. Several issues can be addressed using this feature. 1. Better visibility for the agent and customer about the current state of the ticket (fx. work-in-progress) 2. Ability t...
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Martin Gyde commented,
Thx Adam, that was very well hidden :)
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Martin Gyde commented,
Hey Adam, I'm unable to find this feature, aka where can you change from assigned to CC? My search looks like this, I checked under Filters but can't see the option your looking for?
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Martin Gyde commented,
I agree it would be a super nice feature. The implementation of this seems so easy, it's hardly a feature, it's simply another option in a dropdown menu. I suspect that its a performance issue sinc...