Stephen F
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Total activity44
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Last activity
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Activity overview
Latest activity by Stephen F-
Stephen F created a post,
Display Organisation data to End Users
Hi, In my company, we have two areas of business - one is B2B and the other is B2C. We are on Support Enterprise, with Guide Legacy (pre-2017, so access to multiple branded Help Centre's.). For our...
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Stephen F commented,
Hi, This is starting to become a major issue for us.If redacting from a Side Conversation is not possible, deleting a Side Conversation (Email) at least, should be an option. Is this feature roadm...
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Stephen F commented,
Hi All, I am just wondering if there are any plans for this to be updated soon. My organisation uses Side Conversations very regularly and at present the only way to redact data from a Side Convers...
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Stephen F commented,
Hi, Is it possible to stop the creation of an end user in Zendesk when you send them a mail via a Side Conversation? Some of the individuals we mail via Side Conversations don't require access to o...
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Stephen F created a post,
Conditional Forms based on Tags / Organisations
Hi, My company is currently exploring the possibility of upgrading our current Zendesk plan to Enterprise or the Productivity Pack - one of the primary gains we see in this move, is the additional ...
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Stephen F commented,
Hi Devan, Thank you so much for testing - I can confirm I saw the same behaviour. Best regards, Stephen
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Stephen F created a post,
Will modifying a Ticket Field Title affect my Explore reports?
AnsweredHi All, In our Zendesk instance, we have a number of Custom Fields - one of these is for Product, which is a dropdown list with names for the core Products my company offers. One of these Product...
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Stephen F commented,
Hi Taylor, This is fantastic - meets my needs perfectly. Thank you so much for the assistance. Best regards, Stephen
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Stephen F created a post,
End User ticket update initial location on ticket
AnsweredHi, I have a use case in Explore to get the country where a ticket was logged from - I am aware that the country may not always be correct for the reasons listed here: https://support.zendesk.com/...
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Stephen F created a post,
Hosting Swagger Files
Hi All, Does anyone have any solutions for hosting Swagger files via the Help Centre? Essentially, my organisation has a Swagger file with REST API calls for use with our Product and our team w...