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Stephen F

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Recent activity by Stephen F Recent activity Votes
  • Display Organisation data to End Users

    Hi, In my company, we have two areas of business - one is B2B and the other is B2C. We are on Support Enterprise, with Guide Legacy (pre-2017, so access to multiple branded Help Centre's.). For our...

  • Conditional Forms based on Tags / Organisations

    Hi, My company is currently exploring the possibility of upgrading our current Zendesk plan to Enterprise or the Productivity Pack - one of the primary gains we see in this move, is the additional ...

  • Will modifying a Ticket Field Title affect my Explore reports?

    Answered

    Hi All,  In our Zendesk instance, we have a number of Custom Fields - one of these is for Product, which is a dropdown list with names for the core Products my company offers.  One of these Product...

  • End User ticket update initial location on ticket

    Answered

    Hi,  I have a use case in Explore to get the country where a ticket was logged from - I am aware that the country may not always be correct for the reasons listed here: https://support.zendesk.com/...

  • Hosting Swagger Files

    Hi All,    Does anyone have any solutions for hosting Swagger files via the Help Centre?  Essentially, my organisation has a Swagger file with REST API calls for use with our Product and our team w...

  • Auto hyperlink on tickets

    Answered

    Hi All,  When typing in a link to something on a ticket, it will automatically make it a hyperlink. This functionality is very helpful when you are linking to a website, however a number of my agen...

  • Dealing with Software Delivery

    Hi All, My company is an enterprise software company. We provide our customers with mobile sdks and server side software. Currently we use Zendesk as our Help Desk software. We create software deli...

  • Customer List that contains multiple Organisations

    Hi All, I was wondering, is it possible to create a Customer List that contains multiple organisations? For example, I would like a Customer List that contains users from both Organisation 'X' and ...