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Stephen Fleming

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Activity overview

Latest activity by Stephen Fleming
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    Stephen Fleming commented,

    Hi Devan,  Thank you so much for testing - I can confirm I saw the same behaviour.  Best regards, Stephen

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    Stephen Fleming created a post,

    Will modifying a Ticket Field Title affect my Explore reports?

    Answered

    Hi All,  In our Zendesk instance, we have a number of Custom Fields - one of these is for Product, which is a dropdown list with names for the core Products my company offers.  One of these Product...

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    Stephen Fleming commented,

    Hi Taylor,  This is fantastic - meets my needs perfectly.  Thank you so much for the assistance.  Best regards, Stephen

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    Stephen Fleming created a post,

    End User ticket update initial location on ticket

    Answered

    Hi,  I have a use case in Explore to get the country where a ticket was logged from - I am aware that the country may not always be correct for the reasons listed here: https://support.zendesk.com/...

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    Stephen Fleming created a post,

    Hosting Swagger Files

    Hi All,    Does anyone have any solutions for hosting Swagger files via the Help Centre?  Essentially, my organisation has a Swagger file with REST API calls for use with our Product and our team w...

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    Stephen Fleming created a post,

    Auto hyperlink on tickets

    Answered

    Hi All,  When typing in a link to something on a ticket, it will automatically make it a hyperlink. This functionality is very helpful when you are linking to a website, however a number of my agen...

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    Stephen Fleming commented,

    Hi Jessie, Thanks for your assistance :) Your advice is greatly appreciated. Thanks, Stephen

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    Stephen Fleming commented,

    Hi, Any update on this? Thanks, Stephen  

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    Stephen Fleming commented,

    Hi, Any update on this? Is there any way of doing this through functionality already present in Zendesk/associated apps? Thanks, Stephen

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    Stephen Fleming commented,

    Hi Jessie, Each of our customers have an Account Manager and Technical Architect assigned to monitor the status of the project. We would like to have a field on the customers organisation page for ...