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Stephen Fleming

  • Total activity 22
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Activity overview

Latest activity by Stephen Fleming
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    Stephen Fleming created a post,

    Hosting Swagger Files

    Hi All,    Does anyone have any solutions for hosting Swagger files via the Help Centre?  Essentially, my organisation has a Swagger file with REST API calls for use with our Product and our team w...

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    Stephen Fleming created a post,

    Auto hyperlink on tickets

    Answered

    Hi All,  When typing in a link to something on a ticket, it will automatically make it a hyperlink. This functionality is very helpful when you are linking to a website, however a number of my agen...

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    Stephen Fleming commented,

    Hi Jessie, Thanks for your assistance :) Your advice is greatly appreciated. Thanks, Stephen

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    Stephen Fleming commented,

    Hi, Any update on this? Thanks, Stephen  

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    Stephen Fleming commented,

    Hi, Any update on this? Is there any way of doing this through functionality already present in Zendesk/associated apps? Thanks, Stephen

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    Stephen Fleming commented,

    Hi Jessie, Each of our customers have an Account Manager and Technical Architect assigned to monitor the status of the project. We would like to have a field on the customers organisation page for ...

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    Stephen Fleming commented,

    Hi Jessie, Thanks for the response. Our process is as follows: A member of our Sales team tells us we have a new customer. Our support team sets up the customer, with a new organisation on Zendesk...

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    Stephen Fleming commented,

    Hi, I was wondering was it possible to create a dropdown box on an Organisation, that contains a list of the agents we currently have?  

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    Stephen Fleming created a post,

    Dealing with Software Delivery

    Hi All, My company is an enterprise software company. We provide our customers with mobile sdks and server side software. Currently we use Zendesk as our Help Desk software. We create software deli...

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    Stephen Fleming created a post,

    Customer List that contains multiple Organisations

    Hi All, I was wondering, is it possible to create a Customer List that contains multiple organisations? For example, I would like a Customer List that contains users from both Organisation 'X' and ...