Lara Hines
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Total activity17
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Last activity
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Activity overview
Latest activity by Lara Hines-
Lara Hines commented,
My setting in Support is set to re-assign a ticket back to another group. However, I have one group that once a ticket has been assigned, I am not able to re-assign. Do you know why that might be...
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Lara Hines commented,
Thank you for this article. This was very helpful and was able to follow the instructions without any issues.
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Lara Hines commented,
I wanted to let you know that I am able to see the option to Create Ticket on a comment when I am in an incognito window. Because this way works, when I need to create a ticket from a comment, I w...
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Lara Hines commented,
Hi Brett, Our Help Center is not public facing. Only our customers have access to our "Support Portal". I have not tested from an incognito window or a different browser. I can test this from ...
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Lara Hines commented,
Hi Nicole, I am sorry I did not reply to your first comment. No, I am still having the same issue. We have not done any type of custom coding in our Guide. Thanks ~ Lara
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Lara Hines commented,
For some reason, I am no longer able to see the Drop Down selection for submitting a comment as a ticket. When I select the drop down arrow, I can see the list of options is behind the box (see my...
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Lara Hines commented,
Hi, Is there currently a way that an end-user can sort their view? We have had several complaints because it seems that the tickets in the view are in no particular order. Our end-users look at t...
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Lara Hines commented,
I totally agree that this enhancement should be taken seriously and pushed to the top of the list. We also in the process of working on cleaning up our Knowledge Base because it has gotten out of ...