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Niall Colfer

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Latest activity by Niall Colfer
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    Niall Colfer created an article,

    SSO: Logging out of Zendesk

    Question Does logging out of Zendesk also log the user out of their identity provider (IdP)? Answer  No. When a user logs out of Zendesk, we invalidate their Zendesk session and redirect them to th...

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    Niall Colfer created an article,

    Testing with the API Console

    Question  How can I test the REST API before implementing it? Answer  You can test our REST API using our API Console. This allows you to make individual requests to better understand the behaviour...

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    Niall Colfer commented,

    Hi Hanlin, Thanks for letting us know. I see you have an open ticket with my colleague to troubleshoot further, we'll gather some details from you regarding your issue there.

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    Niall Colfer commented,

    Hi Ashish, thanks for reaching out. Unfortunately we don't support self-signed certificates for our integration with JIRA Server. You can find the following paragraph in the JIRA Server-specific in...

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    Niall Colfer commented,

    Hi Will, Almost perfect! Looks like you're just missing a comma to make this valid JSON. You would need to include a comma after the tags array, before the ticketForms array, to separate them prope...

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    Niall Colfer created an article,

    Generating a REST API token for integrated Chat accounts

    Overview As part of the Changes for Support customers using Chat, it will no longer be possible to authenticate to the REST API using basic authentication. You will need to use OAuth to generate a ...

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    Niall Colfer created an article,

    Using the Chat JavaScript API

    Question How can I customize the Chat widget using the JavaScript API? Answer Using our JavaScript API is a great way to make some changes and customization to your Chat widget, localized to one si...

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    Niall Colfer created an article,

    Duplicate labels appearing in Insights graph

    Issue Symptoms When making a graph in Insights, labels on the Y-axis have duplicate values. For example, in the following screenshot: Conditions The difference between the label values are less th...

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    Niall Colfer created an article,

    Salesforce: Syncing lookup field information to Zendesk Support

    Question How can I sync a lookup field from SFDC to Zendesk Support? When I set it up I only see the record ID in Zendesk, which is not helpful. Answer Lookup fields in SFDC behave a bit differentl...

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    Niall Colfer created an article,

    Zendesk ticket to Salesforce case

    Question Can I send ticket information from Zendesk to Salesforce as a Case by choosing the drop down option in the Salesforce target (shown below)?   Answer Updated on September 1st 2017: Yes! Th...