
Niall Colfer
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Total activity116
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Last activity
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Activity overview
Latest activity by Niall Colfer-
Niall Colfer created an article,
How do I reference the current timestamp in a ticket update?
Question How can I make a reference to "now" using a placeholder in a ticket update? I tried using {{ticket.updated_at}} but it shows the time of the previous comment. Answer The update_at placehol...
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Niall Colfer commented,
Hi Niklas, I've been in touch with our Product Manager for the Web SDK, and he's confirmed that this is currently the expected behaviour. To implement the web SDK you should set your own timeout, a...
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Niall Colfer commented,
Update: Our JIRA team has confirmed an issue that prevented the linked issues for showing for some users, and we have released a fix. This should now be resolved.
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Niall Colfer commented,
Hi Rob and Wolfgang, Thanks for letting us know, I'll create tickets for you both so that we can gather some details and investigate. I'll be in touch shortly via email.
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Niall Colfer commented,
Hi Donatas, Thanks for reaching out. I was able to successfully create a trigger with description using cURL, and it did not deactivate my other triggers. I'm going to create a ticket with you so t...
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Niall Colfer commented,
Hi Justin, You would need to configure a JIRA workflow to post an update to the linked Zendesk ticket when the status of the JIRA issue changes. You can e.g. update the status and/or add a comment....
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Niall Colfer created an article,
Can I get desktop notifications for Chat?
Question Can I get desktop notifications for Chat? Answer Yes! Every agent has the option to enable Desktop Notifications (a Labs feature) for themselves, if they wish. You can find this setting u...
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Niall Colfer created an article,
Can I connect multiple Zendesk domains to one Salesforce account?
Question Can I link multiple Zendesk Support accounts to a single Salesforce account, using the Zendesk for Salesforce integration? Answer No, it is not possible to connect multiple Zendesk accoun...
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Niall Colfer created an article,
SSO: Logging out of Zendesk
Question Will logging out of Zendesk, also log the user out of their identity provider (IdP)? Answer No. When a user logs out of Zendesk, only the session is invalidated. At this point the user wi...
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Niall Colfer commented,
Hi Hanlin, Thanks for letting us know. I see you have an open ticket with my colleague to troubleshoot further, we'll gather some details from you regarding your issue there.