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Niall Colfer

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Activity overview

Latest activity by Niall Colfer
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    Niall Colfer created an article,

    Reference the current timestamp in a ticket update

    Question How can I make a reference to "now" using a placeholder in a ticket update? I tried using {{ticket.updated_at}} but it shows the time of the previous comment. Answer The update_a...

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    Niall Colfer commented,

    Update: Our JIRA team has confirmed an issue that prevented the linked issues for showing for some users, and we have released a fix. This should now be resolved.

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    Niall Colfer commented,

    Hi Rob and Wolfgang, Thanks for letting us know, I'll create tickets for you both so that we can gather some details and investigate. I'll be in touch shortly via email.

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    Niall Colfer commented,

    Hi Justin, You would need to configure a JIRA workflow to post an update to the linked Zendesk ticket when the status of the JIRA issue changes. You can e.g. update the status and/or add a comment....

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    Niall Colfer created an article,

    Chat Desktop Notifications

    Question Can I get desktop notifications for Chat? Answer  Yes! Every agent has the option to enable Desktop Notifications (a Labs feature) for themselves, if they wish. You can find this setting u...

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    Niall Colfer created an article,

    Multiple Zendesk domains to one Salesforce account

    Question Can I link multiple Zendesk Support accounts to a single Salesforce account, using the Zendesk for Salesforce integration?  Answer Yes, but the functionality that is available to the addit...

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    Niall Colfer created an article,

    SSO: Logging out of Zendesk

    Question Does logging out of Zendesk also log the user out of their identity provider (IdP)? Answer  No. When a user logs out of Zendesk, we invalidate their Zendesk session and redirect them to th...

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    Niall Colfer created an article,

    Testing with the API Console

    Question  How can I test the REST API before implementing it? Answer  You can test our REST API using our API Console. This allows you to make individual requests to better understand the behaviour...

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    Niall Colfer commented,

    Hi Hanlin, Thanks for letting us know. I see you have an open ticket with my colleague to troubleshoot further, we'll gather some details from you regarding your issue there.

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    Niall Colfer commented,

    Hi Ashish, thanks for reaching out. Unfortunately we don't support self-signed certificates for our integration with JIRA Server. You can find the following paragraph in the JIRA Server-specific in...