Niall Colfer
- Total activity 122
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Activity overview
Latest activity by Niall Colfer-
Niall Colfer created an article,
Reference the current timestamp in a ticket update
Question How can I make a reference to "now" using a placeholder in a ticket update? I tried using {{ticket.updated_at}} but it shows the time of the previous comment. Answer The update_at placehol...
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Niall Colfer commented,
Hi Niklas, I've been in touch with our Product Manager for the Web SDK, and he's confirmed that this is currently the expected behaviour. To implement the web SDK you should set your own timeout, a...
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Niall Colfer commented,
Update: Our JIRA team has confirmed an issue that prevented the linked issues for showing for some users, and we have released a fix. This should now be resolved.
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Niall Colfer commented,
Hi Rob and Wolfgang, Thanks for letting us know, I'll create tickets for you both so that we can gather some details and investigate. I'll be in touch shortly via email.
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Niall Colfer commented,
Hi Donatas, Thanks for reaching out. I was able to successfully create a trigger with description using cURL, and it did not deactivate my other triggers. I'm going to create a ticket with you so t...
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Niall Colfer commented,
Hi Justin, You would need to configure a JIRA workflow to post an update to the linked Zendesk ticket when the status of the JIRA issue changes. You can e.g. update the status and/or add a comment....
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Niall Colfer created an article,
Can I get desktop notifications for Chat?
Question Can I get desktop notifications for Chat? Answer Yes! Every agent has the option to enable Desktop Notifications (a Labs feature) for themselves, if they wish. You can find this setting u...
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Niall Colfer created an article,
Multiple Zendesk domains to one Salesforce account
Question Can I link multiple Zendesk Support accounts to a single Salesforce account, using the Zendesk for Salesforce integration? Answer Yes, but the functionality that is available to the addit...
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Niall Colfer created an article,
SSO: Logging out of Zendesk
Question Will logging out of Zendesk, also log the user out of their identity provider (IdP)? Answer No. When a user logs out of Zendesk, only the session is invalidated. At this point the user wi...
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Niall Colfer created an article,
Testing with the API Console
Question How can I test the REST API before implementing it within a script/app? Answer You can make Zendesk REST API calls using the API Console. This allows you to make individual requests to b...