Niall Colfer

Zendesk team member

Total activity

115
Last activity

March 22, 2021 01:34
Member since

March 02, 2015 15:37
Following

0 users
Followed by

1 user
Votes

9
Subscriptions

67

Activity overview

Latest activity by Niall Colfer

Niall Colfer created an article, November 22, 2017 11:31
How do I reference the current timestamp in a ticket update?
Question How can I make a reference to "now" using a placeholder in a ticket update? I tried using {{ticket.updated_at}} but it shows the time of the previous comment. Answer The update_at placehol...
- Niall Colfer
- Edited March 30, 2021 10:06
- 2 followers
- 2 comments
- 1 vote
Niall Colfer commented, November 14, 2017 15:32
Hi Niklas, I've been in touch with our Product Manager for the Web SDK, and he's confirmed that this is currently the expected behaviour. To implement the web SDK you should set your own timeout, a...
- View comment
- Niall Colfer
- Created November 14, 2017 15:32
- 0 votes
Niall Colfer commented, October 18, 2017 10:03
Update: Our JIRA team has confirmed an issue that prevented the linked issues for showing for some users, and we have released a fix. This should now be resolved.
- View comment
- Niall Colfer
- Created October 18, 2017 10:03
- 0 votes
Niall Colfer commented, October 18, 2017 09:18
Hi Rob and Wolfgang, Thanks for letting us know, I'll create tickets for you both so that we can gather some details and investigate. I'll be in touch shortly via email.
- View comment
- Niall Colfer
- Created October 18, 2017 09:18
- 0 votes
Niall Colfer commented, October 18, 2017 09:02
Hi Donatas, Thanks for reaching out. I was able to successfully create a trigger with description using cURL, and it did not deactivate my other triggers. I'm going to create a ticket with you so t...
- View comment
- Niall Colfer
- Created October 18, 2017 09:02
- 0 votes
Niall Colfer commented, October 16, 2017 14:46
Hi Justin, You would need to configure a JIRA workflow to post an update to the linked Zendesk ticket when the status of the JIRA issue changes. You can e.g. update the status and/or add a comment....
- View comment
- Niall Colfer
- Created October 16, 2017 14:46
- 0 votes
Niall Colfer created an article, October 03, 2017 14:21
Can I get desktop notifications for Chat?
1. Chat
2. ...
3. Live chat
4. Using Chat
Question Can I get desktop notifications for Chat? Answer Yes! Every agent has the option to enable Desktop Notifications (a Labs feature) for themselves, if they wish. You can find this setting u...
- Niall Colfer
- Edited March 23, 2021 18:02
- 9 followers
- 7 comments
- 0 votes
Niall Colfer created an article, September 25, 2017 14:19
Can I connect multiple Zendesk domains to one Salesforce account?
Question Can I link multiple Zendesk Support accounts to a single Salesforce account, using the Zendesk for Salesforce integration? Answer No, it is not possible to connect multiple Zendesk accoun...
- Niall Colfer
- Edited March 30, 2021 10:11
- 5 followers
- 5 comments
- 9 votes
Niall Colfer created an article, September 06, 2017 12:57
SSO: Logging out of Zendesk
Question Will logging out of Zendesk, also log the user out of their identity provider (IdP)? Answer No. When a user logs out of Zendesk, only the session is invalidated. At this point the user wi...
- Niall Colfer
- Edited March 30, 2021 10:00
- 1 follower
- 0 comments
- -3 votes
Niall Colfer commented, August 29, 2017 11:11
Hi Hanlin, Thanks for letting us know. I see you have an open ticket with my colleague to troubleshoot further, we'll gather some details from you regarding your issue there.
- View comment
- Niall Colfer
- Created August 29, 2017 11:11
- 0 votes