DJ Yoder
- Total activity 88
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Activity overview
Latest activity by DJ Yoder-
DJ Yoder commented,
Does anyone have any advice? We're in a season of creating a lot of content. 1. When I create a new article from the KC App, I save and close the newly opened tab/window. When I'm back in my tic...
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DJ Yoder commented,
@Jennifer - it's a great start. What I'm finding crazy is, if we create a new article from the app, we then have to refresh the app and search by title to link the ticket to the article we just cr...
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DJ Yoder commented,
@Andrew - thanks for the thoughts. For added context, we have over 75 AMs, PMs and TAMs that would fit this use case. I'm honestly not super excited about maintaining that many triggers. Also man...
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DJ Yoder commented,
@Jessie - Is there any way to copy an agent or end-user on a public reply/comment without CC'ing them on the ticket? For example. There are times when we need to make an account manager aware of ...
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DJ Yoder commented,
@Yuri - are there any plans to enhance the matching criteria of automatic updates in the same way you did with the bulk sync (allowing to match on 3 fields instead of just account name)? We have d...
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DJ Yoder commented,
It looks like PDF assets are no longer supported. That's my main issue right now.
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DJ Yoder commented,
Is there any way to roll back once we've gone to the theming center beta? We're having all kinds of issues.
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DJ Yoder created a post,
Request list page filtering by Ticket Form
Is it possible for me to add "Ticket Form" as a filter or as a column in the "my requests" results grid - even if it's via javascript or customization? Has anyone done anything...
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DJ Yoder commented,
This functionality stopped working for me about a month ago. The plugin / linking is working just fine from within the issues/tickets. Is anyone else having this issue? All of my Post Functions ...
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DJ Yoder commented,
This is nice. I still can't report on/view JIRA ID's from within Zendesk which would add more value for my particular environment. I hope that's next!