DJ Yoder
Vice President, Customer Support Upland Software, Inc. https://www.uplandsoftware.com
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Activity overview
Latest activity by DJ Yoder-
DJ Yoder commented,
We do this with our Zendesk Guide instance. You just need to make sure that the end-users sign-in (doesn't work with an "open" community). Once they're signed in you can restrict your topic to a ...
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DJ Yoder commented,
Does anyone have any advice? We're in a season of creating a lot of content. 1. When I create a new article from the KC App, I save and close the newly opened tab/window. When I'm back in my tic...
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DJ Yoder commented,
@Jennifer - it's a great start. What I'm finding crazy is, if we create a new article from the app, we then have to refresh the app and search by title to link the ticket to the article we just cr...
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DJ Yoder commented,
@Yuri - are there any plans to enhance the matching criteria of automatic updates in the same way you did with the bulk sync (allowing to match on 3 fields instead of just account name)? We have d...
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DJ Yoder commented,
It looks like PDF assets are no longer supported. That's my main issue right now.
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DJ Yoder commented,
Is there any way to roll back once we've gone to the theming center beta? We're having all kinds of issues.
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DJ Yoder created a post,
Request list page filtering by Ticket Form
Is it possible for me to add "Ticket Form" as a filter or as a column in the "my requests" results grid - even if it's via javascript or customization? Has anyone done anything like that? Ticket ...
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DJ Yoder commented,
This functionality stopped working for me about a month ago. The plugin / linking is working just fine from within the issues/tickets. Is anyone else having this issue? All of my Post Functions ...
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DJ Yoder commented,
This is nice. I still can't report on/view JIRA ID's from within Zendesk which would add more value for my particular environment. I hope that's next!
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DJ Yoder commented,
@Jessie I was able to use JS to redirect users to a third-party form upon login if their tag array was empty. We then take that form and update the contacts manually with the proper tags and then ...