Andrea Saez
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Last activity
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Activity overview
Latest activity by Andrea Saez-
Andrea Saez commented,
Hi Daniela, Try using searchbox-suggestions or suggestion-list as that's the div class for suggestions. Otherwise you could go based on the label "Suggest articles"
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Andrea Saez commented,
You would have to use IF statements for each language, then set the conditions that way based on each text string for the corresponding language
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Andrea Saez commented,
The related articles list is based on tags and keywords. If you want similar articles to pop up, make sure you're tagging them properly. If no tags are added, it looks for keyword similarity I beli...
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Andrea Saez commented,
EU cookie policy is only required if you are saving or collecting private information. This should only happen in your case if the user is logged in to your site. I think you might be confusing thi...
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Andrea Saez commented,
switch(currentLanguage) {case 'Français': This is how the language would be filtered out. This works solely on language, not on role. That would be another hack I'm afraid!
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Andrea Saez commented,
Hey Nate, Are you trying to use your WP login as your Zendesk login through SSO? Or are you trying to use another service that WP supports SSO for to login? (like LDAP, SAML, Google?) If it's the ...
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Andrea Saez commented,
@Annette what makes you think the embed code won't work? An embed code is an embed code regardless, unless the wiki you use doesn't support iframes it shouldn't be a problem.
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Andrea Saez commented,
Hey all, Keep in mind this article is now 2 years old and Zendesk has made several updates to the Help Center. This means it's likely the CSS element names have changed. To figure out the changes,...
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Andrea Saez commented,
Hi Raquel, I think that Zendesk has changed how they identify languages, so you may have to use 'fr' or 'en-us' instead of writing it out as 'Français'. Hope that helps!
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Andrea Saez commented,
I do it via an automation, but then again we're only three so it's a bit easier. All support goes to me, all marketing goes to one agent, and all sales goes to another. We have categories so our cl...