Kris Scuteri
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Activity overview
Latest activity by Kris Scuteri-
Kris Scuteri commented,
Hello Chris, Thank you for your response. I tried your suggestion and I am still getting blank values as a return item. I have this: IF VALUE(Downtime in Minutes) = NULL THEN 100ELSE (44640 - SUM(...
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Kris Scuteri commented,
How do I check against blank values when writing if then statements? I have tried statements with = 0, NULL and NaN but cannot get the then statement to work. For example: IF SUM(Downtime in Minu...
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Kris Scuteri commented,
Is it possible to use this to hide attachments that are less than a certain size, so they do not display on an end users 'my activities' page? I have tons of 'attachments' that show right now due ...
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Kris Scuteri commented,
Is there a way to bulk remove all the CC's the separated person may be tied to ticket wise?
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Kris Scuteri commented,
That could possibly work. My agents are taught to not say you're welcome if someone says thank you so if the requester is replying after the ticket is solved its potentially because the person say...
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Kris Scuteri commented,
Hi Megan, What did you end up doing for this? I would like to show how often we give the right solution on our first contact. This is not the same as a one touch necessarily because we may have t...
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Kris Scuteri commented,
As Arnold said previously, it would be great to have at least the filters offered on the other existing tabs. Can we please make that happen?
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Kris Scuteri commented,
Is there a way for an administrator to convert a personal macro to a shared? Or, view what personal macros are in use by individuals?
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Kris Scuteri commented,
Hi Felix. I am having a similar error has Kamlesh. 'The general exception was hit: 115001018047 is not a valid value for Int32' Thank you for your hard work.