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Jennifer Chang

  • Total activity 12
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Activity overview

Latest activity by Jennifer Chang
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    Jennifer Chang created an article,

    Release Notes thru 2016-07-08

    New Zendesk New Nothing this week Fixes/Updates Fixed an issue where agents in Guided Mode were able to skip tickets using keyboard shortcuts without being prompted for a reason --------...

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    Jennifer Chang created an article,

    Release Notes thru 2016-07-15

    New Zendesk New User avatars in the @mentions drop down now have the new round design Fixes/Updates Nothing this week ---------------------------------------------------------------------------...

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    Jennifer Chang created an article,

    Release Notes thru 2016-07-22

    New Zendesk New Nothing this week Fixes/Updates Updating the current user via the interface was not being reflected immediately in calls to the currentUser API For Team accounts with the option ...

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    Jennifer Chang created an article,

    Release Notes thru 2016-07-29

    New Zendesk New Newest version of the rich text editor is now available for IE11 browsers Added the ability to paste plain text in Firefox with a keyboard shortcut: CTRL/CMD + SHIFT + V Fixes/U...

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    Jennifer Chang commented,

    Hi @Allen, What happened in this case is that I copy/pasted from an article that is restricted (our PMs each post their weekly updates to an internal article, and we compile into the external artic...

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    Jennifer Chang commented,

    @Allen, I checked with the HC team, and there's no way to adjust permissions on individual images in this article. But I downloaded them from the original internal-only article, then re-uploaded th...

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    Jennifer Chang commented,

    @Wouter: How strange! I can see them. But here they are again:

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    Jennifer Chang commented,

    @Stephen Pryke: Thanks for asking. Glad to see in the other post that the issue has been resolved!