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Ramin Shokrizadeh

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Activity overview

Latest activity by Ramin Shokrizadeh
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    Ramin Shokrizadeh commented,

    Do you have the Zendesk Chat and Zendesk Support app installed? As the code could be generated by the apps installed or the theme code, you are best to look for references or uninstall the app and ...

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    Ramin Shokrizadeh commented,

    Hi Alex, Looking at your website code, the Web Widget is embedded twice: You may want to check if you installed the app in Shopify multiple times or you embedded the code twice on your site. There...

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    Ramin Shokrizadeh commented,

    If they add medicine in the cart, you add a tag like "cart-medicine" and the Chat system will then know they have/had that item in the cart and triggers can be configured to fire based on that tag.

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    Ramin Shokrizadeh commented,

    To do that, you would need to apply a tag to the visitor using the Javascript APIs. Then, create a trigger to fire based on the tag being added to the visitor. On the next page change, the triggers...

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    Ramin Shokrizadeh commented,

    Tags are the best way to report on chats created from triggers at the moment.

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    Ramin Shokrizadeh commented,

    Hi Danny, Currently, the is no reporting or audit logs for this. Can you elaborate on why you want this information and how it would help your business?  Thanks,Ramin

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    Ramin Shokrizadeh commented,

    The trigger setup looks correct, the only thing that would be tripping it up is if the URL is not exactly matching. Check the visitor in the visitor list and see the visitor path to see what we are...

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    Ramin Shokrizadeh commented,

    Thanks for sharing your feedback. One option you can do is set the trigger to fire only when the account queue position is below a certain level so they don't need to wait in the queue.  Alternativ...

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    Ramin Shokrizadeh commented,

    You don't need to put a delay, it just makes the triggers look more human-like. Shortcut options only include the radio buttons. If you need other structured message types, you would need to use th...

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    Ramin Shokrizadeh commented,

    Phil Williams Thanks for posting your question. Proactive messages via triggers do bypass the pre-chat form to collect their name/email address. One option is in your trigger to add a wait action a...