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Ramin Shokrizadeh

Zendesk Product Manager
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Activity overview

Latest activity by Ramin Shokrizadeh
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    Ramin Shokrizadeh commented,

    Hi Muay TZendesk, I see you have an open ticket with our customer support team for this issue you are experiencing and they will help you with it shortly. Thanks, Ramin

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    Ramin Shokrizadeh commented,

    Hi CJ, Thanks for your comment. Although we have no immediate plans to offer searching for chats in the History tab based on the chat id, I have a workaround that may help you out. If you go to htt...

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    Ramin Shokrizadeh commented,

    There is no larger buttons or customisable buttons in the Messaging widget, but the concept of ending a chat that is tied to the session goes away once you talk about Messaging. Feel free to test i...

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    Ramin Shokrizadeh commented,

    Şahlan Şahin some of these changes are associated with the recent Zendesk Messaging release: https://support.zendesk.com/hc/en-us/articles/360057455393-Introducing-Zendesk-Messaging 

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    Ramin Shokrizadeh commented,

    David Pitt there is no setting to auto-delete chats, you will need to use the REST APIs to write your own script to delete the chats. Here is a link to the API docs: https://developer.zendesk.com/r...

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    Ramin Shokrizadeh commented,

    Hi Teddy, I had a look at your ticket and it is still waiting for an available French speaking advocate to pick it up. I have left a note on the ticket and have tried to escalate internally, so you...

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    Ramin Shokrizadeh commented,

    Hi Chad, Thanks for your detailed and elaborate comment on the matter. In terms of why it isn't available today, it ultimately comes down to competing priorities and more highly requested features ...

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    Ramin Shokrizadeh commented,

    Hi Andrew, HAR file is a file format that records some diagnostic information while performing something in the browser and can help the developers with pinpointing a problem. Here is a help center...

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    Ramin Shokrizadeh commented,

    Hi Andrew, Sorry to hear that you have been experiencing this issue. It is a first time that we have heard this is a problem so we may need more information to troubleshoot further. Can you please ...

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    Ramin Shokrizadeh commented,

    There are no plans to change this behaviour with the Chat product but we are working on supporting native messaging as a channel at Zendesk and will have more to share near the tail end of the year...