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Jason D.

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Activity overview

Latest activity by Jason D.
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    Jason D. created a post,

    Feature Request: Query Folders

    As the same with good data I would like to be able to put my queries on explore into folders to make it more organized.

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    Jason D. commented,

    Hey Brett,   Thank you for this, I am aware of how to set up by language but the problem is we have different teams who will be handling regions not just language, I know that some languages can he...

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    Jason D. created a post,

    Sort Email Tickets by IP

    Answered

    After reading many articles it does not seem Zendesk can do this but is there a workaround? I have tried the locator app but it requires you to open the ticket and change status to save a tag. What...

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    Jason D. created a post,

    Pull data from certain time and date

    Hi All,   I am using Good Data and I have reports that pull up how many tickets my agents hit a day (public comment, updater is agent), but we have recently changed our schedule where some of are a...

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    Jason D. created a post,

    Good Data Agent Que Report

    Dear All,   We have teams all over the world, and right now I am about to see how many touches they have by using public comment by hour.    Is there a way to see how many are in their que by hour?...

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    Jason D. created a post,

    Automations/Triggers in SDK

    I love the business hour replies but the majority of our customers use the SDK. Is there anyway to set up automatons and triggers to be send to SDK tickets?