Jason D.
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Total activity15
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Last activity
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Activity overview
Latest activity by Jason D.-
Jason D. created a post,
Feature Request: Query Folders
As the same with good data I would like to be able to put my queries on explore into folders to make it more organized.
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Jason D. commented,
Hey Brett, Thank you for this, I am aware of how to set up by language but the problem is we have different teams who will be handling regions not just language, I know that some languages can he...
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Jason D. created a post,
Sort Email Tickets by IP
AnsweredAfter reading many articles it does not seem Zendesk can do this but is there a workaround? I have tried the locator app but it requires you to open the ticket and change status to save a tag. What...
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Jason D. created a post,
Pull data from certain time and date
Hi All, I am using Good Data and I have reports that pull up how many tickets my agents hit a day (public comment, updater is agent), but we have recently changed our schedule where some of are a...
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Jason D. created a post,
Good Data Agent Que Report
Dear All, We have teams all over the world, and right now I am about to see how many touches they have by using public comment by hour. Is there a way to see how many are in their que by hour?...
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Jason D. created a post,
Automations/Triggers in SDK
I love the business hour replies but the majority of our customers use the SDK. Is there anyway to set up automatons and triggers to be send to SDK tickets?