Allison Crane
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Recent activity by Allison Crane-
I see the updated article but that was back in 4/18. Is there any update on the Beta? Can we expect this feature to be released anytime soon? We work with channel partners that need to be cc'd on c...
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I keep getting an error whe n creating the report. Here is how I have it set up.
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Thank you so much for your quick reply! Allison
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I'm trying to pull a report that compares monthtly each year. So how may tickets were opened and solved last year in October comparerd to how many tickets this year in October were created and solv...
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Can I make specific agents not be allowed to make public comments or replies to the customer within the ticket?