Brenda L.
Hello! I'm the Community Manager at Insightly CRM. You can find our Help Center at: https://support.insight.ly/hc/en-us
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Total activity69
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Last activity
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Activity overview
Latest activity by Brenda L.-
Brenda L. commented,
Thanks for getting back to me so quickly, Laura. :) And thank you for including that link to that related Product Feedback post. I voted it up!
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Brenda L. commented,
Thank you! This is just what we needed. Can someone tell me if this is also the way to add more status labels? We would like to have a total of 6 status labels instead of the original 4.
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Brenda L. commented,
@Jennifer - I'll tell! :-) Honestly, our redesign would still be a bunch of mock-ups if it weren't for Wes. He's truly the best!
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Brenda L. commented,
Wes - You are truly awesome. As always. Thank you!
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Brenda L. commented,
Hello! I was curious if anyone knows if there's a way to change the existing statuses of PLANNED, NOT PLANNED, COMPLETED for Community posts? Thanks in advance!
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Brenda L. commented,
Hi Ed, That's awesome! Would you mind sharing your hack? Also, it looks like your hack is universal - e.g. affects all topics. Do you know if it's possible to hack it so there's a different default...
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Brenda L. commented,
Thanks for your feedback, Jeff. We are definitely looking to use Google Analytics in the future!
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Brenda L. created a post,
Community Metrics - what are you tracking?
Hello! I'm trying to find out what metrics everyone is using to gage the performance of your Help Center, specifically your community. Are you relying on the basic Knowledge Base and Community repo...
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Brenda L. commented,
Hi Kay, Great! I'll pass this API along to the team and will let you know if they have any follow-up questions. Again, thanks for the help!
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Brenda L. created a post,
Moving from an open Zendesk to a closed Zendesk
AnsweredHello! We are moving from an open Zendesk to a closed Zendesk so we can have control over who submits a ticket. Is there someone at Zendesk who can offer us guidance on how to accomplish this witho...