Rosie
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Total activity48
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes11
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Activity overview
Latest activity by Rosie-
Rosie commented,
Hi Jessie, It turns out I have to pay for MailChimp (unless I've misunderstood) for the amount of tickets we need to send. I'm already paying for Zendesk, is this the case? Is there no way to send...
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Rosie commented,
Is there a reason Zendesk doesn't offer this function? Its something we do a lot...
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Rosie commented,
Hi Jessie, we'd prefer it to be sent as tickets so we have a record of it being sent against their Zendesk profile. Does Mailchimp do that?
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Rosie created a post,
Sending multiple tickets to a list of email addresses
We need to be able to send a mass message out to our customer base. I have a list of email addresses, but I can't see how to send the same message to all these members in bulk?
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Rosie commented,
@Erica, noone has messaged me. We're keen to use the widget but we can't whilst its showing English instead of French. Is there any reason why you show that? I don't really understand what the ben...
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Rosie commented,
Can anyone answer my question? How do I get rid of the 'submitted by' at the bottom of the ticket? Seems a bit pointless for an end user to see. Especially as our end users expect to see French an...
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Rosie commented,
How do I get rid of the 'submitted by' at the bottom of the ticket? Seems a bit pointless for an end user to see. Especially as our end users expect to see French and are seeing English....
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Rosie commented,
Hi Jessie, Not exactly. So I have lets say, one article, that is in FAQs and 'payments' category, so its essentially duplicated. When I search, its bringing up both articles. I only want to show t...
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Rosie created a post,
Prevent articles from showing in search
Hi, I've just installed the new instant search tool (beta) which is great. However, I want to prevent certain articles from appearing in here. Is there a way to exclude articles from search?
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Rosie commented,
Thank you Wes! Does this not error because they are 'required' fields? Is there a way to make them auto-fill with some sort of content?