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Recent activity by Phil Recent activity Votes
  • We're receiving tickets from other Zendesk accounts

    Over the past couple of days we have received tickets from another Zendesk account which we have no connection to. They're coming from a Web Widget of another account (we don't use the Web Widget i...

  • Open links to articles in Web Widget

    Is it possible to skip viewing Help Center article contents within the Web Widget? For example, if someone clicks on one of the articles it would open a new window and take them directly to the art...

  • Web Widget won't display

    I'm having trouble getting the Web Widget to display. I would like to use the Web Widget that shows a search bar to deflect to Help Center articles. This is a screenshot if my current settings - h...

  • Ticket Number/ID as plain text placeholder

    Is it possible to use a placeholder for the Ticket ID that can be used in email triggers etc? Currently, we're using {{ticket.id}} - but this creates a link to the ticket. Ideally we need it to be...