Frédéric
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Total activity62
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Last activity
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Member since
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Following0 users
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Votes11
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Activity overview
Latest activity by Frédéric-
Frédéric commented,
+1 we were using the ticket number present in the tab...
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Frédéric commented,
Jeremy Korman Sorry if I missed that anyway it's missing now. I just had a ticket and answer bot was off with all 3 suggestions! Improving gave us at least a feeling of control on answer bot, now w...
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Frédéric commented,
sad news that the "improve answer bot" button has been removed without notice. It was helpful.
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Frédéric commented,
Rob Stack Thanks for the help but i'm afraid That's not the issue for me. I do have Talk and chat integrated in my zendesk account.
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Frédéric commented,
Hello, According to this article the following dashboard are included with Explore Zendesk Support Zendesk Talk Zendesk Guide Zendesk Chat When I look in my Explore I only see Support and Guide....
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Frédéric commented,
Brandon Tidd thanks a lot ! that helps! To go further, do you have an advice how to then display over time per week compared to previous year?
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Frédéric created a post,
Tag use over time per week
AnsweredHello, i'm really interested to have report on tag usage overtime, per week, to visualize trends. Usage you could filter on groups, agent, forms, Type
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Frédéric commented,
no probs Kay, I wasn't complaining, just checking. Not sure what it will change to have it moved to this section. Does anyone at Zendesk looking at this section?
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Frédéric commented,
Is there any progress you can share? :) Thanks
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Frédéric commented,
Is there any update?