Frédéric
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Last activity
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Activity overview
Latest activity by Frédéric-
Frédéric created a post,
Open ticket metrics
Hello I trying to find a simple metrics in explore, open ticket per agent I do not seem to find this information as standard, can anybody suggest a simple formula to create this calculated attribu...
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Frédéric commented,
Hello, That looks like an interesting update, how can I be sure I will have my theme updated? I don't think we modified the code, where can I confirm that? Thanks for your help!
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Frédéric commented,
Thanks!
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Frédéric commented,
I hope someone from Zendesk will look at this Post. We really need to change this default....
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Frédéric commented,
Yes before the default was end user before the latest update... now I have to check if the team is not adding staff member, which they did of course by mistake...
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Frédéric created a post,
Add user by default on staff - can we change by default to end user?
CompletedHello, We are adding more often user as end user than Staff member, but the add user screen is by default selecting Staff, this is really confusing, can we set the default to end-user?
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Frédéric commented,
+1 this should be feature.
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Frédéric commented,
+1 we have facebook, twitter it should be possible to have instagram too!!! Please do something!!
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Frédéric commented,
Hello, I wish an internal ticket could be added automatically on the Zendesk Ticket when a jira ticket is created. Anyone have an advice how to setup such action? Thanks!
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Frédéric commented,
+1 we were using the ticket number present in the tab...