Frédéric

Total activity 29
Last activity May 27, 2020 06:58
Member since August 23, 2018 10:00

Following 0 users
Followed by 0 users
Votes 2
Subscriptions 15

Activity overview

Latest activity by Frédéric

Frédéric commented, May 18, 2020 13:41
it seems that using integrated twitter is consuming API call and that you can reach your limit. I don't find any documentation about that and want to understand if an high API limit is needed using...
- View comment
- Frédéric
- Created May 18, 2020 13:41
- 0 votes
Frédéric commented, May 18, 2020 13:35
It seems that I can reach a limit on 700 call pr minute using social media. It's suggested I update the API limit (to 2500 per minute) but I can't find where to see this Twitter/Facebook API activi...
- View comment
- Frédéric
- Created May 18, 2020 13:35
- 0 votes
Frédéric commented, April 29, 2020 12:33
+1 !! I don't get why it doesn't exist, specially since it's own by facebook and facebook is integrated. I can't believe in 2020 there is no solution for that... If helphouse can do it, zendesk sho...
- View comment
- Frédéric
- Edited April 29, 2020 12:34
- -1 votes
Frédéric created a post, March 31, 2020 08:01
Amazon product review and Question/answer: how to connect and reply within zendesk
1. Community
2. Integrations and Apps Q&A
Hello, We have our product on amazon, we are there identified as the "producer". We would like to be able to reply to Amazon product review ( and amazon Question/answer) Directly within Zendesk. We...
- Frédéric
- Created March 31, 2020 08:01
- 4 followers
- 0 comments
- 0 votes
Frédéric commented, February 24, 2020 15:42
Thanks for coming back to me :) but I will loose then the problem type, I want to keep the type "problem" but only hide the "linked problem" field.
- View comment
- Frédéric
- Created February 24, 2020 15:42
- 0 votes
Frédéric commented, February 21, 2020 10:10
Hello, The app looks promising :) I would like confirmation I can hide the field "linked problem", we have no need of this function. Somebody can confirm that? Thanks for the help!
- View comment
- Frédéric
- Created February 21, 2020 10:10
- 0 votes
Frédéric commented, August 28, 2019 15:01
1. Support
2. ...
3. Reporting
4. SLA resources
Can someone share his SLA setup to compare?
- View comment
- Frédéric
- Created August 28, 2019 15:01
- 0 votes
Frédéric commented, June 11, 2019 15:22
I have the same issue and I don't understand what's wrong... I did all of the above, but I still have the issue.
- View comment
- Frédéric
- Created June 11, 2019 15:22
- 0 votes
Frédéric created a post, February 19, 2019 16:00
How do you report to your quality team?
1. Community
2. Support Q&A
We are selling physical products, and by using zendesk we collect data/info to make our products better. I want to have agent submiting defect report (serial number, description, issue,etc...) with...
- Frédéric
- Created February 19, 2019 16:00
- 3 followers
- 1 comment
- 0 votes
Frédéric commented, February 19, 2019 14:05
There is no other way than paying more to manage tag? and tag locker is the only app?
- View comment
- Frédéric
- Edited February 19, 2019 14:06
- 0 votes