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Jenna Byrne

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Activity overview

Latest activity by Jenna Byrne
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    Jenna Byrne commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Creating macros for tickets

    Hello!   I want to create macro that pre fills the subject line with example "Missing Commission" I have figured out how to enter the static subject but now I want to also pull (pipe) text from the...

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    Jenna Byrne created a post,

    Add attachments to chat shortcuts

    Answered
    1. Community
    2. Feedback on Chat

    Hi there, I am seeking a new feature on Chat>Shortcuts>Adding an attachment. We regularly use shortcuts to answer questions and manually upload a screenshot to go with it. Would it be possible to a...

    • Jenna Byrne
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    • 2 votes