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Question Does Answer Bot learn from deleted tickets? Answer Yes, Answer Bot learns from all solved tickets in the system even if those tickets are later deleted from Zendesk Support.
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Question Is it possible to only use external_id in SSO payloads? Answer No. Zendesk requires that all SSO payloads pass in an email address. The optional external_id attribute can be passed in as...
Anna created an article,
Question Is it possible to send attachments via the Channel Framework using a Channelback? Answer No, it is not possible to send attachments when using a Channelback. For more information on this...
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Question Is it possible to embed content from the Help Center using Android WebView? Answer No. The Support SDK is the only supported way to embed Help Center content in an Android mobile app. M...
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Hi Erin! Unfortunately our Native reporting overview would not allow you to report on just data for tickets Monday through Friday. However, if you were to leverage Insights and Business Hours, yo...
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Question Why is there a delay when Answer Bot marks a ticket as solved? Answer Answer Bot was designed to have a 1 minute delay from when an end-user clicks the “Yes, solve my request”, button to ...
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Issue Symptoms Users are receiving a "User is invalid: Email: has already been taken", when attempting to login via JWT. Conditions Account is leveraging JWT for user role. An external ...
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Question Under what circumstances would the URL for an article in the Help Center change? Answer Article urls will remain static unless one of the following three scenarios happen: Changes to s...
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Overview This article details how to create new users with secondary email addresses when using the bulk import feature. More detailed information on using the bulk import can be found in the Bul...
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Question Why was host mapping removed from my account? Answer It is a Zendesk policy that the DNS must be properly configured following the steps listed in the Changing the address of your Help...