Anna
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Total activity211
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Last activity
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Activity overview
Latest activity by Anna-
Anna created an article,
Is it required to use Mailgun as a service provider?
Question Do I have to use Mailgun as my service provider for delivering emails? Answer No. Connect supports Mandrill, Mailgun, and SendGrid for delivering emails. More information can be found i...
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Anna created an article,
Can Zendesk Talk numbers be used for SMS in Connect?
Question Can Zendesk Talk numbers be used for SMS in Connect? Answer No. At this time Zendesk Talk numbers cannot be used for the SMS channel in Connect. Details on how to setup the SMS channel c...
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Anna created an article,
Will CSV imports update existing users?
Question Will a CSV import update the attributes for an existing user? Answer Yes. Connect will process the CSV file and will overwrite existing data in Connect if new data is provided in the mat...
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Anna created an article,
Where can I view all team members on my account?
Question Where can I view all team members on my account? Answer To view all team members on the account: Log into Connect. Click on Admin () . Under Account, click on Team. All team members ar...
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Anna created an article,
Deleting User Searches
Overview This article details how to delete user searches from a Connect account. Conditions Must have a user search saved on account. Procedure Log into your Connect account. Navigate to htt...
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Anna created an article,
Where is a full list of available variables?
Question Where can I find a full list of available variables that can be used in campaigns? Answer A full list of available variables will appear when the @ symbol is typed in a text input field.
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Anna created an article,
When should the Connect API be used?
Question When should data be sent via the Connect API? Answer Connect's API should be used to create and/or update users and track events associated with users. Connect can only react to events t...
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Anna created an article,
Can content overlap when using the Editor Tool?
Question Can content overlap when using the Editor Tool for email variants? Answer No. The Editor Tool will allow content to appear in columns, but will not allow content to overlap or be on top ...
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Anna created an article,
Will Zendesk create a CAA record for host mapping?
Question Will Zendesk create a Certification Authority Authorization (CAA) record when I use host mapping? Answer No. Zendesk will not create a CAA record for host mapping. If you're leveragi...
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Anna created an article,
"Net::IMAP::NoResponseError:Duplicate folder name (Failure)" error message for Gmail Connector
Issue Symptoms Emails sent to a Support Address connected via Gmail Connector are not creating tickets. Conditions Support Address has been connected via Gmail Connector. Support Address shows a...