Anna
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Activity overview
Latest activity by Anna-
Anna created an article,
Service Incident - May 31st, 2018 - Pod 14 service degradation
SUMMARY 00:09 UTC | 17:09 PT We are happy to announce services have been restored to Pod 14 23:52 UTC | 16:52 PT We are continuing to see improvements on POD 14. We will continue monitor. 23:06 UT...
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Anna created an article,
Is it required to use Mailgun as a service provider?
Question Do I have to use Mailgun as my service provider for delivering emails? Answer No. Connect supports Mandrill, Mailgun, and SendGrid for delivering emails. More information can be found i...
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Anna created an article,
Can Zendesk Talk numbers be used for SMS in Connect?
Question Can Zendesk Talk numbers be used for SMS in Connect? Answer No. At this time Zendesk Talk numbers cannot be used for the SMS channel in Connect. Details on how to setup the SMS channel c...
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Anna created an article,
Will CSV imports update existing users?
Question Will a CSV import update the attributes for an existing user? Answer Yes. Connect will process the CSV file and will overwrite existing data in Connect if new data is provided in the mat...
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Anna created an article,
Where can I view all team members on my account?
Question Where can I view all team members on my account? Answer To view all team members on the account: Log into Connect. Click on Admin () . Under Account, click on Team. All team members ar...
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Anna created an article,
Deleting User Searches
Overview This article details how to delete user searches from a Connect account. Conditions Must have a user search saved on account. Procedure Log into your Connect account. Navigate to htt...
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Anna created an article,
Where is a full list of available variables?
Question Where can I find a full list of available variables that can be used in campaigns? Answer A full list of available variables will appear when the @ symbol is typed in a text input field.
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Anna created an article,
When should the Connect API be used?
Question When should data be sent via the Connect API? Answer Connect's API should be used to create and/or update users and track events associated with users. Connect can only react to events t...
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Anna created an article,
Pausing trigger-based campaigns
Overview Occasionally, there is a business need to temporarily pause trigger-based campaigns for updates or seasonal reasons. Conditions Trigger-based campaign exists on Connect account Procedu...
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Anna created an article,
Can content overlap when using the Editor Tool?
Question Can content overlap when using the Editor Tool for email variants? Answer No. The Editor Tool will allow content to appear in columns, but will not allow content to overlap or be on top ...