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Issue Symptoms Emails sent to a Support Address connected via Gmail Connector are not creating tickets. Conditions Support Address has been connected via GMail Connector. Support Address shows a...
Anna created an article,
Question What OAuth grant flow can I use with Chatbot (Chat Conversations API)? Answer Any OAuth grant flow works with Chatbot as long as you set the scope to 'read', 'write', and 'chat'. The cho...
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Issue Symptoms Agents are directed to SSO when trying to sign in from the Help Center even though Zendesk Native credientials are configured for agent sign in. Conditions SSO required for end-use...
Anna created an article,
Question Does Answer Bot learn from deleted tickets? Answer Yes, Answer Bot learns from all solved tickets in the system even if those tickets are later deleted from Zendesk Support.
Anna created an article,
Question Is it possible to only use external_id in SSO payloads? Answer No. Zendesk requires that all SSO payloads pass in an email address. The optional external_id attribute can be passed in as...
Anna created an article,
Question Is it possible to send attachments via the Channel Framework using a Channelback? Answer No, it is not possible to send attachments when using a Channelback. For more information on this...
Anna created an article,
Question Is it possible to embed content from the Help Center using Android WebView? Answer No. The Support SDK is the only supported way to embed Help Center content in an Android mobile app. M...
Anna commented,
Hi Erin! Unfortunately our Native reporting overview would not allow you to report on just data for tickets Monday through Friday. However, if you were to leverage Insights and Business Hours, yo...
Anna created an article,
Question Why is there a delay when Answer Bot marks a ticket as solved? Answer Answer Bot was designed to have a 1 minute delay from when an end-user clicks the “Yes, solve my request”, button to ...
Anna created an article,
Issue Symptoms Users are receiving a "User is invalid: Email: has already been taken", when attempting to login via JWT. Conditions Account is leveraging JWT for user role. An external ...