Anna
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Activity overview
Latest activity by Anna-
Anna created an article,
Will Zendesk create a CAA record for host mapping
Question Will Zendesk create a Certification Authority Authorization (CAA) record when I use host mapping? Answer No. Zendesk will not create a CAA record for host mapping. If you're leveragi...
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Anna created an article,
""Net::IMAP::NoResponseError:Duplicate folder name (Failure)" for GMail Connector
Issue Symptoms Emails sent to a Support Address connected via Gmail Connector are not creating tickets. Conditions Support Address has been connected via GMail Connector. Support Address shows a...
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Anna created an article,
Chatbot OAuth grant flow (Chat Conversations API)
Question What OAuth grant flow can I use with Chatbot (Chat Conversations API)? Answer Any OAuth grant flow works with Chatbot as long as you set the scope to 'read', 'write', and 'chat'. The cho...
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Anna created an article,
Agents directed to SSO from Help Center login
Issue Symptoms Agents are directed to SSO when trying to sign in from the Help Center even though Zendesk Native credientials are configured for agent sign in. Conditions SSO required for end-use...
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Anna created an article,
Does Answer Bot learn from deleted tickets?
Question Does Answer Bot learn from deleted tickets? Answer Yes, Answer Bot learns from all solved tickets in the system even if those tickets are later deleted from Zendesk Support.
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Anna created an article,
Is it possible to only use external_id in SSO payloads?
Question Is it possible to only use external_id in SSO payloads? Answer No. Zendesk requires that all SSO payloads pass in an email address. The optional external_id attribute can be passed in as...
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Anna created an article,
Is it possible to send attachments via Channelback?
Question Is it possible to send attachments via the Channel Framework using a Channelback? Answer No, it is not possible to send attachments when using a Channelback. For more information on this...
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Anna created an article,
Is it possible to embed the Help Center using Android WebView?
Question Is it possible to embed content from the Help Center using Android WebView? Answer No. The Support SDK is the only supported way to embed Help Center content in an Android mobile app. M...
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Anna commented,
Hi Erin! Unfortunately our Native reporting overview would not allow you to report on just data for tickets Monday through Friday. However, if you were to leverage Insights and Business Hours, yo...
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Anna created an article,
Why is there a delay when Answer Bot marks a ticket as solved?
Question Why is there a delay when Answer Bot marks a ticket as solved? Answer Answer Bot was designed to have a 1-minute delay from when an end-user clicks the “Yes, solve my request” button to w...