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Gabriel Manlapig

Zendesk team member
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Activity overview

Latest activity by Gabriel Manlapig
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    Gabriel Manlapig commented,

    Hi Ric, Unfortunately, there isn't a way to customize the Chat SDK in Android to add a message or greeting to the pre-chat form. Based on our developer documentation below, only the default chat fi...

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    Gabriel Manlapig commented,

    Hello Stacy, I'm so sorry to hear you're having trouble with that. Yes, I'm afraid that is expected since you have added the adjusted query report (your actual timezone) into your dashboard. As quo...

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    Gabriel Manlapig commented,

    Hello Josh,Are you using the filter inside your report queries or have you added the data filter on your dashboard to filter the report per group? I tried to create the same report and use the data...

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    Gabriel Manlapig commented,

    Hi Alan,  Hello Alan, I know this is really frustrating. However, Zendesk is set up to automatically suspend anything that it suspects is coming from not-a-person. Out of office responses and read ...

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    Gabriel Manlapig commented,

    Hi Alan, I'm so sorry to hear you're having trouble with Zendesk support addresses and marking those ticket as suspended.Our article about "What causes tickets to be suspended?" covers this case un...

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    Gabriel Manlapig commented,

    Hello Victoria, You can customize the HTML template to match your branding by making a few simple style changes. I found a very helpful article titled Customizing templates for your email notificat...

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    Gabriel Manlapig commented,

    Hello Robin, I'm so sorry to hear you're having trouble with the keyboard shortcut! As of the moment we don't have any timeline for a fix with the latest update for MacOS (Mojave). Alternatively, h...

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    Gabriel Manlapig commented,

    Hello Beno, As of the moment it is not possible to change or add agent activity status and currently these are the available status that we offer: My apologies for not being able to find an effect...

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    Gabriel Manlapig commented,

    @Dan, Apologies for the late update. The Resolution time fact mirrors the Full resolution time in minutes fact. It is not a separate piece of information, and it doesn't capture anything that isn't...

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    Gabriel Manlapig commented,

    Hi Bobby, I checked in with a GoodData expert on this as I was seeing the same thing (Resolution Time and Full Resolution Time were returning the same data in my test account). I tried to create sa...